At Suncorp New Zealand, we’re proud to protect the wellbeing of Kiwis through our trusted brand Vero. Our purpose is simple but powerful: building futures and protecting what matters.
We’re looking for a Policy Operations Consultant to join our highly engaged team. In this role, you’ll deliver outstanding service to both internal and external customers, through timely, accurate and efficient processing of all predominantly non-customer facing tasks within the Service Centre.
This is a hybrid role – you’ll enjoy the flexibility of working from home and the office on designated days.
What you’ll do
- Process policy transactions including new business, renewals, endorsements & cancellations.
- Accurately manage policy & client changes across multiple channels (email, phone, written, face-to-face).
- Liaise with broker partners to resolve queries or transaction issues.
- Support the team with training, audits, and other operational tasks as required.
What you’ll bring
- Previous operational or administrative experience in the insurance industry, a plus!
- Strong problem-solving skills with experience handling escalated queries
- Solid computer literacy including MS Word, Excel & database systems
- Strong organisational & time management skills to deliver accurate, high-volume work
- Excellent communication & relationship-building skills
What we can offer you:
- Free life, salary continuance and trauma insurance cover
- Discounts on Vero, Southern Cross medical insurance
- Flexible leave of up to four days per year in addition to annual leave
- Positive, inclusive team environment where we welcome individuality and celebrate diversity
- Flexible work arrangements embracing a healthy work/life balance
- $250 annually for gym membership or hobbies
- Ongoing learning and development opportunities
- Opportunity to join the employee share plan
We’re proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand’s most trusted names in insurance – working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you’ll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.
Chasing the sun means pursuing your passions, fulfilling your potential and getting that much closer to the future that’s just beyond the horizon. If that’s a future you want to see, then your time in the sun starts here – with a Suncorp career. Apply now!
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Advertised: New Zealand Standard Time
Applications close: New Zealand Daylight Time