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Senior Advisor, Customer Experience and Delivery

Job No: 676932

Canberra, Rest of ACT, Various, Sydney - Inner Suburbs & CBD, Sydney - Outer Suburbs, Central Coast, Newcastle, North Coast, South Coast, Western NSW, NSW - Other, Brisbane - Inner Suburbs & CBD, Brisbane - Outer Suburbs, Toowoomba, Gold Coast, Sunshine Coast, North QLD, Far North QLD, Western QLD, Central QLD, QLD - Other, Adelaide, Rest of SA, Hobart, Rest of TAS, Melbourne - Inner Suburbs & CBD, Melbourne - Outer Suburbs, Gisborne, Rest of VIC, Perth, Rest of WA

Max Term Full Time

Insurance

Pay Band 4

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  • 16-month secondment opportunity (ends January 2027)
  • Location is flexible
  • Drive meaningful change and create better experiences for our customers

About the role

Are you a strategic thinker with a passion for driving customer-centric transformation and operational excellence? We’re seeking a Senior Advisor in Customer Experience and Delivery to help shape and deliver initiatives that make a real impact for our Motor Claims customers.

Reporting to the Customer Experience and Delivery Manager, you will play a key part in the planning, coordination, and execution of our Programs of Work. You will work closely with senior stakeholders to support initiatives that enhance the customer journey, improve employee experience, and deliver cost and efficiency improvements.

What you'll do

  • Support the discovery and early-stage planning of initiatives by contributing to activities such as data requests and analysis, process mapping, documentation of current-state workflows, and identification of potential improvement areas.
  • Contribute to continuous improvement activities across the Motor Claims Customer space by supporting appropriate oversight of a portfolio of initiatives and provide regular, proactive status updates to stakeholders as required.
  • Help track progress and performance against strategic targets.
  • Supporting stakeholder engagement and ensuring alignment across delivery streams.

What you'll bring 

  • A proactive mindset with strong attention to detail.
  • Proven ability to coordinate multiple tasks and manage timelines effectively.
  • Strong communication and stakeholder engagement skills.
  • A passion for customer experience and continuous improvement.

If this opportunity sounds like the challenge you have been looking for please apply online today. For further information regarding this position, please contact phillip.jarratt@suncorp.com.au.

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Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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