Third Party Banking forms part of the Consumer Banking Division and currently delivers a third of the Group’s revenue. Our vision is to be a market leader in the third-party mortgages industry in customer and partner experience.

About the role  

As Home Lending Specialist and reporting to Team Manager, Virtual Lending you will engage with customers via inbound phone, email, messaging and any emerging virtual technologies, servicing customers’ home lending fulfilment requirements.

You’ll get to

• Identify customers’ needs and help them reach their goals by exploring their circumstances and offering relevant banking solutions in a virtual environment.
• Build and maintain strong working relationships with key internal and external stakeholders including Virtual Banking Teams, TPB Team and existing partners and brokers
• Develop and maintain knowledge and application of policy, procedure, and compliance, ensuring a high quality of lending submission and adherence to legislative requirements

About you  

To be successful you will have: 

• Good understanding of the Bank’s lending products, policies, and regulations with an understanding of home lending ideal but not mandatory
• Demonstrated experience in the delivery of exceptional customer service with an exposure to call centre or virtual environments ideal
• Strong communication skills with the ability to build relationships with internal and external stakeholders
• Self-motivated and self-sufficient
• Strong time management and ability to multi-task
• High level of professionalism, ability to work autonomously while contributing to team goals.
• Strong computer skills with the ability to learn new platforms and systems easily 

We currently have two Home Lending Specialist opportunities 1 x permanent and 1 x 12-month secondment. Ideally you will be located at our Adelaide Corporate Office but for a strong candidate open other corporate offices i.e. Brisbane. These roles are full time, 76 hours per fortnight and Third-Party Virtual Banking opening hours are Monday – Friday, 0900 – 1830 (AEST) and you will be required to work a rotating roster within these opening hours.  

How to apply 

If you are interested in this opportunity, please apply online with your CV and cover letter. 

 A position description is enclosed for this role:  Home Lending Specialist PD July 2025.docx

Applications close COB (AEST) Monday 21st July 2025.

*Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay apply now!

For specific queries contact Libby Prouse, Senior Talent Acquisition Advisor libby.prouse@bendigoadelaide.com.au 

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process

All internal candidates are required to notify their leader when applying for a new career opportunity and will be asked to acknowledge they have done so upon submission of their application.