Amazing opportunity with Digital Engagement team for an Analyst, Digital Notifications to increase digital engagement and deepen customer relationships through targeted and personalised digital notifications​ by working with the cross-functional delivery team to execute on notifications.

• You’ll join a high-performing business, backing talented individuals. 
• Make a genuine difference through the work you do. 
• Drive world class, simple and intuitive experiences for customers.

As an Analyst, Digital Notifications, you will

• Support Product Owners with the identification, scoping, shaping and prioritising of key digital notifications use cases across Servicing, Sales, Bank of Choice, Advocacy and Safety focus areas.
• Support and contribute to the broader Personal Everyday Banking business priorities
• Assist with the execution prioritised Domain-funded digital notifications, ensuring clarity on RACI and surface issues and support initiative owners to resolve
• Assist with the delivery of business outcomes using Agile Ways of Working in collaboration with the value chain (e.g. Technology, Marketing, Enterprise Data and POs etc) 
• Help track the engagement performance and benefits of delivered notifications for benefits realisation and reporting
• Develop and manage communications strategy to effectively communicate change and awareness of Digital Notifications value proposition to the organisation

What you will bring:  

• Digital/delivery experience or driving digital outcomes
• Working with Pega, Adobe communications/marketing platforms
• Financial Services industry and knowledge of Agile ways of working (desirable)
• Technology / Data literacy
• Business Acumen: Understands business drivers, has financial & commercial orientation.
• Ability to work with complex data and drive business outcomes

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.   

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