• Key leadership role focussed on delivering amazing customer outcomes
• Influence a customer obsessed culture and drive NPS deliverables
• Deliver market leading customer advocacy and strong financial performance across Small Business

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

Join us on this exciting growth journey! Join us on this exciting growth journey! We have multiple opportunities available for Region Managers to lead high-performing teams across Melbourne North-West & South-East growth catchments. You will join our Business Direct Small Business team that’s doubling down on customer obsession and supporting our colleagues.

Each day in this key leadership role you will be a key contributor to the business and will go above and beyond to:

• Win together by leading a team of Small Business Bankers, fostering a high engagement culture that delivers market leading customer advocacy and financial performance
• Take accountability for the growth across both regional level lending and deposit portfolios
• Manage P&L and Balance sheet for business outcomes
• Keep it simple, manage, coach and mentor your Bankers, driving employee engagement and influencing a customer obsessed culture whilst driving NPS deliverables
• Act as an ambassador for NAB in local communities and advocate for NAB in external markets.

We’re looking for the best and brightest to deliver the best for our customers. To ensure your success in this role you will need: 

• Extensive experience in banking or financial industries, business banking is preferred  
• Demonstrable lending experience; Commercial and Home Lending
• Ability to generate high performance from a diverse team
• Proven banking and DCA experience
• Exceptional relationship building with external and internal stakeholders
• Passion for coaching and banker development skills

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.