• Bring your customer service experience to this rewarding role
• Be part of an innovative and customer obsessed team
• You’ll join a high-performing Domain, backing talented individuals

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

 
In this Team Member role, you will be joining the Invoice Finance Operations team that’s doubling down on customer obsession.

Each day, you’ll go above and beyond to:

• Facilitate Invoice Finance transactions relevant to customer requirements, reviewing and monitoring all relevant information
• Balancing/reconciling customers End of Month ledger to Bank records  
• Inbound and Outbound calls to our customers, responding to queries
• Assist in delivering customer and process improvement initiatives

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

•  Knowledge of product is advantageous i.e. cash flow solution (Invoice Finance)
• Able to work on gazetted public holidays to support interstate clients
• Excellent organizational and time management skills  
• Proficient in Excel, Word, Outlook

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted. 

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