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Associate Commercial Broker - Docklands - Fixed Term Contract until 1st June 2026
- You’ll be providing an unrivalled Broker and Customer experience to delight our customers and help them to achieve their personal and business goals through a strong business banking partnership
- Elevate your Commercial Banking expertise to support our Broker network
- Permanent opportunity based in Melbourne
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand
In the role of Associate Commercial Broker, you will join the Small Business Banking team that’s doubling down on customer obsession/moving with speed/keeping it simple/owning it/winning together
Each day, you’ll go above and beyond to:
- Engage in quality conversations with brokers and customers which will allow you to promote the bank’s products and services, as well as identify the needs of the customer and deliver suitable solutions
- Create and enhance broker loyalty through delivery of exceptional services and customer solutions
- Provide brokers with advice, guidance and service in order to match customer needs through our suite of products
- Build upon your onboarding experience by identifying opportunities for quality referrals and leads to specialist departments to ensure our customers are always benefiting from the best of NAB
- Proactively manage and enhance the retention of existing broker relationships
- Leverage from your proven ability to build and nurture business relationships, we’re keen to tap into your passion for delivering strong NPS results and your broad networks across the enterprise and within industry
We’re looking for the best and brightest to deliver the best for our customers. You’ll need:
- Commercial acumen and experience in business lending (may include term/mortgage loan or asset-based finance)
- Superb time management and feels at ease delivering to high demand
- Strong written and verbal communication skills, specifically objection handling and expectation management
- Experience in banking (business or consumer) - minimum 1-2 years preferred.
- Experience in an inbound phone-based environment viewed favourably
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
Advertised: AUS Eastern Standard Time
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