• Great opportunity to showcase your leadership skills across operations unit.
• Everyone is given the opportunity to learn, grow and achieve
• Bring your ideas, ambitions, and passion both in and outside of work
• 12 months fixed term role

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In the role of Lead – Counterparty Data Management Operations (APAC), you will report to Manager - C&IB Counterparty Data Management & Operations. It is an exciting time to join our team that’s doubling down on Customer Obsession.

Each day, you’ll go above and beyond to:

• Manage team of Analysts/Team Members including goal setting/monitoring, performance management, learning compliance and career development
• Manage daily activities to ensure service levels and quality standards are achieved, and change requirements are completed to agreed timelines. Includes processing/authorising daily work requests as required
• Support Manager, C&IB Counterparty Data Management with resource planning to optimise workforce, and performance (e.g. volume) monitoring
• Support Manager, C&IB Counterparty Data Management with internal stakeholder management and engagement
• Assess operational risk and efficiency to reduce risk and uplift work practices. Maintain standard operating procedures

We are looking for the best and brightest to deliver the best for the customers. You’ll need:

• Strong people leadership and management
• Experience in maintain operational service levels and data quality standards
• To have a genuine passion for the customer
• Excellent relationship management of internal stakeholders
• Experience in a customer Data Management function
• Proven leadership experience through strategic business change
• Experience in managing day-to-day processes and capacity management
• To have previous exposure in identifying risks and managing remediation
• To not be afraid to roll the sleeves up and support your team

 A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.