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Senior Consultant Performance Excellence - Work from Any Capital State
- Partnering with Distribution Leaders to execute quarterly priorities and drive results
- Promoting national consistency to enhance customer value and operations
- Providing data-driven insights to uplift performance
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
In the role of Senior Consultant Performance Excellence consultant, you will join Paul Tripodi and the Premier Performance Excellence & Coaching team that’s doubling down on customer obsession.
Each day, you’ll go above and beyond to:
- Shape quarterly priorities and support planning cycles in partnership with HOs, ensuring coordinated delivery across teams.
- Drive leadership operations by aligning meetings with PB and Specialised Distribution priorities and tracking key actions.
- Build capability and leadership strength, using Strong Leadership principles
- Collaborate with partners to drive effective risk management, capability uplift, recruitment, and onboarding of bankers.
- Work with Personal Bank Planning and Change to align external priorities with strategic objectives.
- Support business leaders and facilitate key business processes.
- Lead project & Change delivery to ensure timely, efficient execution with strong business partner engagement.
- Deliver performance insights to help Distribution Leaders understand business drivers and make strategic decisions.
We’re looking for the best and brightest to deliver the best for our customers. You’ll need:
- 8 years+ previous experience within distribution channels or customer facing banking or project roles
- Proven ability to engage a team to deliver good customer outcomes and achieve high quality outcomes on time
- Strong sequencing, planning, prioritisation, execution, communication and presentation skills.
- Well-developed stakeholder management and influencing abilities
- Strong understanding of lending operations, systems and risk policy and processes complemented by expertise in everyday banking and holistic customer needs discovery.
- Deep understanding of lending and everyday banking operations, systems, and processes
- Strong Leadership & Coaching Capabilities
- Strong understanding of Risk, Policies and Processes
- Action Orientated, driving results and ensures accountability
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
Advertised: AUS Eastern Standard Time
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