• Build long-term awareness and consideration by understanding and adapting to changing customer needs
• You will be tasked to find the simple solutions when things are complex or don't make sense.
• We bring the right people together, knowing diverse ideas achieve more.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Senior Consultant Digital Change and Communications Channels, you will join the Personal Banking Change and Communications Team that’s doubling down making a tangible difference to customers while keeping it simple.

Each day, you’ll go above and beyond to:

• Provide communications thought leadership and subject matter expertise. Ensure comms activities have end-to-end ownership. Delivery of the communications work as per agreed plans, ensuring co-ordination and integration of activities.
• Identify all stakeholders impacted by the program/project and create an effective engagement plan to maximise the readiness.
• Develop a communication approach and execute activities that supports all stakeholder groups impacted by the program/project.
• Provide communications advice and expertise on behalf of Personal Bank to Bank-wide project teams.
• Prepare communications plans to support the effective delivery of change initiatives to all impacted colleagues.
• Produce communications to empower colleagues to understand change (the what and the how) as well as the why. Developing key messages and writing articles /content for the intranet, internal newsletters, emails, talking points for leaders, video scripts, briefing packs, Workplace posts etc.
• Develop integrated digital communications plans/ strategy  that fit into Personal Bank’s  strategy and aligns to the Bank’s key messages and strategic themes to drive the required change to enable benefit realisation.

We’re looking for the brightest to deliver the best for our customers. You’ll need:

• Extensive experience in communications and/or change management
• Strong technical skills – Online digital communication strategy and design
• Proven ability to manage and execute change management communications
• Experience in managing multiple stakeholders across the organisation an at various levels
• Ability to think broadly and innovatively to develop and shape the change management strategy
• Stakeholder management - adept at building and maintaining strong working relationships
• Experience in leading and managing a portfolio of projects
• Strong communication and stakeholder management skills with the ability to work in different environments

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.