• Bring your experience as a Head of Transformation to design and deliver exceptional customer and banker experiences
• Showcase your senior leadership experience to lead the delivery of strategic initiatives 
• We grow great leaders who inspire and energise their team   

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

As a Head of Transformation, you will be part of the ECOM team, that’s doubling down on customer obsession. 

Each day, you’ll go above and beyond to:  

• Lead the design and delivery of initiatives aligned to Domain Strategy and meet the evolving needs of the organisation  
• Lead the target state design of the Must Win Battles owned by the Domain, build the strategic roadmap; and engage into relevant domains to align and deliver on the roadmap and manage dependencies 
• Partner closely with Customer Divisions and Financial Crime on actions to improve customer experience and mitigating financial crime risks 
• Support design and delivery of strategic initiatives for the Group Chief Operating Office division  
• Manage day-to-day workstream execution & decision making  
• Lead a team to design customer experiences, provide business requirements to technology & delivery   
• Deliver to financial plan and targets, including strategic initiatives and the realisation of benefits 

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:   

• Proven experience working in a similar senior leadership role, leading large-scale business transformation programs (involving multiple teams, multiple technical assets and multiple vendors) 
• Exceptional experience across product, strategy and/or digital channels 
• Demonstrated experience in Agile project delivery within banking and financial services  
• Experience developing, articulating and implementing strategy that achieves intended outcomes measured through shareholder, customer, and employee value 
• Experience leading high performing teams 
• Superior influencing and stakeholder engagement skills with the ability to build relationships and influence at senior levels  
• Proven analytical skills and evidence-based decision maker who is a strategic thinker that drives customer centricity 

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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