• Work primarily in the Carrington Street office and once per week in the Paramatta office
• 5 days on-site per week is preferred
• 12-month fixed term position

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

Each day, you’ll go above and beyond to:

• Assist with the strategic delivery of operational requirements with a thorough understanding of colleague needs and expectations
• Lead a site-based team of Workplace Leads, Consultants, Team Leaders and Guest Services Associates and make sure they are delivering all services and activities with the highest level of detail and to the highest standards
• Build & maintain strong relationships with senior stakeholders across the organisation
• Ensure the end-to-end delivery of Workplace support services across all client sites resulting in an exceptional workplace experience for all colleagues
• Act as a key ‘escalation’ person for Workplace Leads, you will ensure that any service issues or requests are resolved effectively and quickly

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Extensive experience in Customer Service/ Hospitality / Workplace Services
• Several years of experience in leading, developing and coaching small to medium teams
• Demonstrated stakeholder management experience
• Exposure to Facilities Management services preferred
• Strong client focus and customer experience mindset essential
• Attention to Detail
• Planning & Organisation skills
• Strong communication skills

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.