• 12-month fixed-term opportunity to work within NAB’s Group Innovation function, delivering improved customer outcomes by influencing and leading NAB’s digital assets innovation agenda.
• Contribute to a dynamic culture of innovation across the organisation, working across diverse stakeholders and strategic partners.
• Apply your understanding of current and emerging customer needs, and knowledge of digital assets including the evolving market and regulatory landscape.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As a Head of, you will join the Group Innovation team that’s focused on winning together.

In this Head of role, you will:

• Develop and evolve our strategic digital asset innovation posture, working with business stakeholders and enterprise functions (e.g. Risk, Technology, Legal, Fincrime) to prioritise areas of focus, use case experimentation, and identification of broader organisational enablers/ capability. These activities will be aligned to Group Strategy and focussing on material opportunities that drive customer value.
• Engage in the ecosystem (e.g. customers, partners, market participants and regulators), ensuring that NAB remains alert to the evolving digital assets market across customer demand, regulatory frameworks and competitor activity.
• Understand customer and colleague needs, and how these will be impacted by emerging digital assets capabilities.
• Support senior leaders to provide trusted advice and insight, helping NAB respond to external change and shape strategic priorities through data-backed insights and storytelling.
• Work with divisional business unit stakeholders and enterprise functions to identify strategic priorities and commercial drivers aligned to digital assets.
• Help turn signals from the external environment into validated opportunity spaces and decision making, including areas for further exploration or experimentation.

What you will bring

• Experienced professional with 10+ years of experience within financial services.
• Knowledge of digital asset technology, operational, regulatory, legal and risk considerations.
• Ability to apply your knowledge of digital assets to identify use cases that drive material new customer and commercial value.
• Ability to build collaborative relationships, problem solving across cross functional partners and advising teams and senior executives.
• Experience identifying, developing and supporting strategic innovation opportunities that support the business strategy and achieve intended outcomes.
• Structured problem solving, applying analytical skills, evidence-based decision making and customer centred design thinking.
• Experience in one or more areas of banking product, payments, digital, operations, risk or distribution.
• Excellent verbal and written communication skills to clearly convey expectations and influence improved outcomes.

We respectfully ask candidates to hold any questions until interview process, where we’ll discuss the role in detail and answer any questions. This helps to ensure a focussed, efficient and fair application process. The talent acquisition team looks forward to addressing all inquiries at that time if your application progresses.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way. 

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.