• Be the face of unforgettable workplace events – deliver standout experiences for colleagues, customers and visitors in premium corporate spaces here at NAB, (2 Carrington Street)!
• Own the end‑to‑end event journey – from planning and logistics to on‑the‑day delivery and pack‑down, no two days are the same!
• Front‑line, people‑first role – perfect for hospitality or customer service professionals who love problem‑solving and fast‑paced environments!

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In this Guest Service Advisor, Events role, you will be joining the Enterprise Operations team that’s doubling down on customer obsession.

Each day, you’ll go above and beyond to:

• Coordinate and deliver all onsite events and activations, ensuring a seamless end‑to‑end experience for colleagues and visitors
• Liaise professionally with internal stakeholders, customers and suppliers on event planning, logistics and requirements
• Manage event bookings and schedules using the NAB Reserve system, ensuring efficient use of event spaces
• Set up, pack down and oversee event spaces, including pre‑planning to maximise efficiency and utilisation
• Deliver exceptional front‑of‑house service, anticipating needs and resolving issues quickly and effectively
• Support out‑of‑hours events as required, with flexibility around start and finish times
• Distribute weekly run sheets and manage post‑event surveys to support service insights and NPS outcomes
• Contribute to wider Workplace Experience and Events Assist team initiatives and projects

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Experience in hospitality, customer service or event coordination (entry‑level experience welcomed)
• Demonstrated experience with customer and colleague satisfaction experience surveys
• Strong verbal and written communication skills, with a professional and customer‑focused approach
• Proven ability to multitask, manage competing priorities and stay organised in a fast‑paced environment
• Confidence to problem‑solve and make sound decisions in the best interest of customers and stakeholders
• Strong attention to detail with the ability to plan ahead and anticipate event and service needs
• Comfortable working front‑of‑house and engaging with a wide range of colleagues, visitors and suppliers
• Flexibility to support out‑of‑hours events and adjust start and finish times as required
• Event planning experience or hospitality/event qualifications (desirable but not essential)

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.