• Own end‑to‑end digital sales outcomes, driving conversion, sales quality and funded growth across priority journeys and products
• Lead a product‑led digital sales function, setting priorities across optimisation, personalisation, content and assisted pathways
• Translate customer and performance insights into action using data, experimentation and test‑and‑learn to deliver sustained growth

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In the role of Head of Digital Sales, you will join the Consumer Sales team that’s doubling down on customer obsession and moving with speed.

Each day, you’ll go above and beyond to: 

• Own end‑to‑end digital sales performance, accountable for conversion, sales quality and funded growth across priority journeys and products.
• Lead a product‑led digital sales function, setting clear priorities across optimisation, personalisation, content, search and assisted digital pathways.
• Translate customer intent into sales at scale, ensuring NAB is discoverable, relevant and easy to choose at key moments in the digital journey.
• Use data, experimentation and test‑and‑learn approaches to drive sustained improvements in digital conversion and growth.
• Partner closely with Product, Marketing, Technology, Data, Risk and Channels to deliver outcomes at pace while balancing risk and customer experience.

We’re looking for the best and brightest to deliver for our customers. You’ll need:  

• Tertiary qualified in Business or equivalent; postgraduate qualifications desirable
• Significant experience leading digital sales or growth in a regulated industry (e.g. banking, fintech, telco)
• Proven track record owning material revenue, conversion and growth outcomes across web and app journeys
• Deep experience with martech, CRM, personalisation and experimentation at scale
• Strong stakeholder leadership across Product, Technology, Marketing, Risk and Data
• Demonstrated product‑led mindset, balancing customer experience with commercial outcomes

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. 

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.