• Be part of a high-performing team that backs each other and consistently delivers results. 
• Step into a high-visibility 12-month contract role with significant opportunity to make a difference. 

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Consultant, Transformation, you will support the design and delivery of transformation initiatives to digitise simple customer needs, improve operational efficiency and enhance customer experience.

Each day, you’ll go above and beyond to:

• Support analysis and redesign of customer journeys and operational processes
• Identify opportunities to simplify, standardise and digitise high-volume activities
• Assist in development of transformation roadmaps and solution designs
• Support delivery teams to implement changes and track outcomes
• Contribute to insights and reporting on transformation progress and performance

We’re looking for the brightest to deliver the best for our customers. You’ll need:

• 5+ years’ experience in banking, consulting, or transformation roles
• Experience supporting projects involving process improvement, digital and operational change
• Understanding of banking operations and customer journeys
• Advanced PowerPoint and Excel skills (incl. pack design and commercial analysis) -mandatory
• Understanding of digitisation, automation, process improvement, and workflow optimisation

A diverse and inclusive workplace works better for everyone  

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.   

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.  

 Join NAB  

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.