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• Eyre and Far North Local Health Network, Quality, Risk and Safety
• Location: Port Lincoln
• Salary: ASO5 $92,122 - $102,456 p.a + 12% Superannuation + Leave Loading + Salary Sacrifice Benefits
• Ongoing Full Time

Make a difference through the voice of our consumers

Join the Eyre and Far North Local Health Network (EFNLHN) as a Patient Experience Coordinator and play a key role in ensuring the voices of patients, consumers, carers and families are heard, understood and translated into meaningful improvements across our health services.

Working within Quality, Risk and Safety, you will provide specialist expertise in patient experience, consumer feedback and service improvement. You will collect and analyse feedback, identify trends and opportunities, and translate consumer insights into information that supports clinical governance, quality improvement, service redesign and strategic decision-making.

This is an opportunity to make a tangible difference to patient-centred care across diverse clinical and community settings, while supporting culturally safe, equitable and accessible health services. You will also provide compassionate and professional support to consumers, including those who may be vulnerable or at risk, helping them navigate services and achieve resolution of their concerns.

Key Responsibilities:

• Lead the collection, analysis and reporting of patient and consumer feedback, identifying trends, risks and opportunities to inform quality improvement, clinical governance and service redesign.
• Support consumers, carers and families to navigate services and resolve concerns, with a strong focus on person-centred, culturally safe and equitable care.
• Develop and deliver meaningful reports, dashboards and insights for managers, governance committees and Executive, ensuring patient experience information supports informed decision-making.
• Build organisational capability by partnering with multidisciplinary teams and providing education, coaching and specialist advice on using patient experience data to strengthen care, quality and consumer outcomes.

Who are we looking for?

• Do you have significant experience in patient experience, clinical governance, consumer engagement, quality improvement or service redesign?
• Are you a confident communicator with strong stakeholder engagement and conflict resolution skills, including the ability to manage complex consumer concerns with empathy and professionalism?
• Do you have strong analytical skills and the ability to interpret complex data and translate consumer feedback and narrative information into meaningful, governance-ready insights?
• Are you organised and solutions-focused, with the ability to prioritise competing demands, meet deadlines and use your knowledge of quality improvement, patient experience, equity and culturally safe care to support positive outcomes?

If you have answered yes to the above, we would love to hear from you!

About EFNLHN

With its ancient outback landscapes, boutique vineyards, oyster farms and Australia’s best-kept-secret surf coast, Eyre and Far North will inspire and energise you.

The Eyre and Far North Local Health Network (EFNLHN) is responsible for the planning and delivery of hospital and health services over 337,626 square kilometres, taking in the Eyre Peninsula, western part of South Australia and north to Coober Pedy.  We are one of the largest LHNs by area in Australia and communities include Ceduna, Cleve, Coober Pedy, Cowell, Cummins, Elliston, Kimba, Oodnadatta, Port Lincoln, Streaky Bay, Tumby Bay and Wudinna.

Services include acute care, medical, accident and emergency, surgery, birthing and midwifery, specialist consultancy, renal dialysis, chemotherapy, transfusions, rehabilitation, residential and community aged care, respite care, transitional care packages, Aboriginal health, mental health, allied health, community health, community nursing, palliative care, community home support packages and home modifications.

Click here to learn more about living and working in Eyre and Far North Local Health Network.

Why Join Us

• Make a real difference and feel like an important part of the community. Being part of Eyre & Far North means you will be supported both personally and professionally, can take advantage of education and training opportunities, will have access to flexible working hours and be part of an inter-professional approach to holistic health care.
• Salary package a range of benefits (including living expenses such as mortgage, rent, utility bills and groceries) up to $9,010 each FBT year + $2,650 for Meal Entertainment expenses each FBT year Click here more information
• Wellbeing and counselling support for you and your family via our free Employee Assistance Program
• Relocation support: relocation reimbursement of up to $15,000 may be available to people relocating for this opportunity. More information available from SA Health Careers - Relocation support.
• Supportive and collaborative work environment where your contributions are valued and recognised.

Our Commitment to Diversity and Inclusion

SA Health is committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, members of the LGBTIQA+SB community and people who live with disability and/or neurodivergence.

We are committed to making workplace adjustments to provide a positive and supportive work environment. You are encouraged to let us know if have any support or access requirements during the recruitment process and beyond to ensure you can perform at your best.

Applicant Information

The South Australian public sector promotes diversity and flexible ways of working part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Appointment will be subject to a satisfactory Criminal History Check and appropriate immunisation requirements.

Check(s)

• National Police Certificate (NPC) for employment involving unsupervised contact with vulnerable groups required for this position (E.g. aged care employment or work involving vulnerable clients)
• DHS Working With Children Check (WWCC)
• NDIS Worker Check
• Immunisation Risk for this position is - Category B (indirect contact with blood or body substances)

SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

For more information about the role please refer to the role description provided below. Job Ref: 951277

Enquiries

Craig Lydeamore
Quality Systems Manager
Phone: 0491254876
E-mail: craig.lydeamore@sa.gov.au

Application Closing Date: 7 October 2026 - 11:55PM

Eligibility: This position is open to Australian citizens, permanent residents, or individuals with valid work rights in Australia. We are unable to provide visa sponsorship for this role.

Refer to the SA Health Career Website - How to apply for further information.

951277 ASO5 - Patient Experience Coordinator - Role Description.pdf