Are you our next rising star? 

Continue your career with us as an Executive Lounge Host at The Star Gold Coast.

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As an Executive Lounge Host, you will have the opportunity to immerse yourself in the luxurious ambiance of our executive lounge in The Star Grand Hotel. This role will see you showcase your food & beverage experience with some of the best canapes & beverages from our various restaurants at The Star Gold Coast. Your warmth, attention to detail, and dedication to providing exceptional service will set the tone for a truly unique experience.

This is a fantastic opportunity where you will build memorable connections with our hotel VIP’s, ensuring every need is met.

A few of your responsibilities: 

• Assist and respond to all guest enquiries, ensuring exceptional guest service
• Ensure all Food & Beverage offerings are replenished, dishes and crockery are cleared, and the lounge is well presented
• Collaborate seamlessly with to ensure a cohesive and streamlined experience for guests
• Maintain cleanliness and organisation of work areas throughout operational hours
• Uphold Responsible Service of Alcohol (RSA) standards and protocols at all times

What we are looking for:

• Proven experience in hospitality or a customer service environment, preferably in food and beverage operations
• A warm and welcoming approach to delivering exceptional customer service
• Excellent communication skills and meticulous grooming
• A sound knowledge of the local area and Gold Coast events
• Flexibility to work from 4:00pm to 8:00pm for 3-4 shifts/week (approximately)
• Current QLD RSA Statement of Attainment

About you: 

As a seasoned expert in customer service, you understand the essence of delivering world-class service. With outstanding communication skills and a positive attitude, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of our Hotels at The Star. Join us in making a difference. 

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star. 

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