Key Responsibilities 

• Lead the Learning Strategy – Champion a future-focused development framework aligned with The Star’s leadership capabilities, Star Qualities, and vision for career progression in Table Games. 

• Own Accreditation & Career Pathways – Drive the internal gaming accreditation process, ensuring team development is performance-based and competency-driven. 

• Elevate Guest Experience – Monitor and enhance service delivery standards, ensuring Table Games consistently delivers exceptional guest moments. 

• Empower Leaders – Provide tools, training, and guidance to managers to embed a culture of learning and capability building. 

• Optimise Workforce Readiness – Partner with Workforce Planning to ensure game-type training meets operational needs and supports sustainable rostering. 

• Deliver Data-Driven Insights – Analyse workforce metrics like turnover, absenteeism, and performance to inform strategic decisions and drive improvement. 

• Lead a High-Impact Training Team – Mentor and manage the Games Training Team, ensuring alignment with Star Values and maintaining compliance with regulatory standards. 

What are we looking for? 

• Strategic Thinker & Problem Solver – You thrive on complex challenges and make sound operational decisions that drive performance and guest satisfaction. 

• Guest Experience Champion – Proven ability to build a guest-focused culture that fosters loyalty and delivers memorable moments. 

• Leadership That Inspires – A natural influencer with a track record of leading high-performing teams and developing future leaders. 

• Talent Developer – Passionate about coaching and mentoring, with a strong focus on capability building and career progression. 

• Gaming Expertise – Experience in Table Games, with deep knowledge of casino operations, gaming systems, and regulatory compliance. 

• Exceptional Communicator – Strong verbal and written communication skills, with the ability to engage stakeholders and influence outcomes. 

• Values-Driven Professional – Embodies The Star’s leadership competencies and values, with a tertiary qualification in a relevant discipline (preferred). 
  
  

  Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

  Our culture

  At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

  We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

  The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

  It’s your time to SHINE! 

  Click on the link below to make your next career move with The Star.