For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

The Concierge at The Darling, reporting to the Front Office Manager, will oversee the day-to-day operation of the Concierge desk ensuring a positive guest experience, playing a key role to promote The Star Sydney as a leading destination. This is a fantastic opportunity where you will build memorable connections with both our team members and guests.

 A few of your responsibilities: 

• Ensure that the highest standards of guest service are achieved and maintained upon check-in and during our guests stay
• Manage The Star Grand Loyalty Program and affiliated programs 
• Ensure all guest comment cards are distributed to relevant departments and respond to guests when required
• Assist with the people planning requirements including recruitment, rostering, training and development of the team

 What we are looking for:

• Proven leadership experience in a similar role within the luxury hospitality industry
• Exceptional interpersonal and communication skills
• Strong problem-solving and decision-making capabilities
• Keen attention to detail and a commitment to delivering outstanding service
• Ability to work in a fast-paced, dynamic environment with a customer-centric approach
• Knowledge of Opera property management system
• Flexibility availability including evenings and weekends

About you: 

As a seasoned leader, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of our Darling Hotel. Join us in making a difference.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

It's your time to SHINE!

Click on the link below to make your next career move with The Star.