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Problem & Capacity Manager

Apply now Job no: 501649
Work type: Permanent Full-Time
Location: Sydney - George Street
Categories: Management


Problem & Capacity Manager

Are you familiar with the terms “recurring incidents”, “root cause analysis” and “known errors”? Do you have a aptitude for analysing a situation to determine solutions and implement the fix? Are you proficient in identifying and solving problems before incidents have occurred?

If so Tabcorp’s Technology team is looking for a Problem and Capacity Manager that constantly strives for continuous improvement in the workplace and wants to be part of a high performing team. If you have this X Factor, here’s your opportunity to unleash your talent.

Tabcorp is famous for winning moments. Behind (almost) all of them is great tech and talented teams of developers, architects, project managers and support experts. Together, we make sure systems and infrastructure can handle thousands of transactions every second. And our work on the Lott and Keno does more than run draws smoothly; it changes lives. Add the gaming services support we offer our customers and industry partners, and you’ve got a rounded team dedicated to enabling jackpot-hitting, first-past-the-post moments across Australia. With our focus firmly on the future, it’s an exciting place to grow and deliver. One where you can make change happen, take new experiences to market and drive an entire industry.

What you’ll do

  • Work closely with the Lead Problem and Capacity Manager and be responsible for driving the resolution of problems by coordinating technical resources in line with defined processes and procedures. Urgency, ownership and resolution of high priority problems will be a key driver to the role. Contributing to the development of capacity management plan across Tabcorp’s technology environment will be a key deliverable ensuring prevention of incidents.
  • Strong written and verbal communication skills with an eye for detail and pride in your work, along with a track record in achieving SLA and OLA targets is vital.
  • Learning and developing your knowledge of Tabcorp’s brands and products is key to success.
  • Your ability to drive continuous improvement initiatives with a sense of ownership to completion will help you evolve this role. Educating teams on problem management processes and procedures down all levels will be required and key to success.

What you’ll bring

  • A tertiary qualification in Information Technology, an ITIL framework qualification (Foundations Certificate), extensive Incident and Problem Management experience within large and complex IT environments and general Level 3 technical knowledge.
  • Excellent interpersonal and stakeholder management skills, you have the ability to drive the resolution of problems by coordinating technical resources and restoration activities, with a sense of urgency and accountability.
  • You think strategically, solving problems using a variety of approaches with a focus on continuous improvement. You are able to work autonomously or as part of a team.


  • All our people have the option to take advantage of flexible working, leadership and career development, plus community programs and volunteer days.
  • Awesome office spaces working in CBD locations
  • Regular social activities and events
  • Vibrant, relaxed but professional culture
  • Work life balance that’s real!


Deliver awesome tech moments – better, faster, smarter. Apply now.

Advertised: AUS Eastern Standard Time
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