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Major Incident Manager

Apply now Job no: 502980
Work type: Permanent Full-Time
Location: Ann Street
Categories: Helpdesk & IT Support


Major Incident Manager

Do you get excited and challenged by the prospect of managing major incidents to resolution? Do you have persistence and perseverance as a characteristic and strive for continuous improvement in your workplace? Do you want to be part of a high performing team responsible for delivering exceptional service to our stakeholders?

If you love incident management, here’s your chance to unleash your passion by joining Tabcorp’s Technology team as a Major Incident Manager. An essential part of this role is a rotating on-call 24x7 component where you will also be required to work onsite Saturdays/key trading days as part of the Major Incident Management team’s rotation.  Financial reward for the on-call element is provided.  

Tabcorp is famous for winning moments. Behind (almost) all of them is great tech and talented teams of developers, architects, project managers and support experts. Together, we make sure systems and infrastructure can handle thousands of transactions every second. And our work on the Lott and Keno does more than run draws smoothly; it changes lives. Add the gaming services support we offer our customers and industry partners, and you’ve got a rounded team dedicated to enabling jackpot-hitting, first-past-the-post moments across Australia. With our focus firmly on the future, it’s an exciting place to grow and deliver. One where you can make change happen, take new experiences to market and drive an entire industry.

What you’ll do

  • Be the key contact, responsible for driving the resolution of major incidents by coordinating technical resources in line with defined processes and procedures.
  • Learning and developing your knowledge of Tabcorp’s brands and products
  • Drive continuous improvement initiatives with a sense of ownership to completion.
  • Educating teams on incident management processes and procedures down all levels will ensure strategy acceptance and reliance.

What you’ll bring

  • Ideally, a tertiary qualification in Information Technology or related discipline, an ITIL framework qualification (Foundations Certificate), and extensive incident management experience within large and complex IT environments and general level 3 technical knowledge.
  • Exceptional interpersonal and stakeholder management skills
  • Strong written and verbal communication skills with an eye for detail and pride in your work, with a track record in achieving SLA and OLA targets
  • Ability to drive the resolution of major incidents by coordinating technical resources and restoration activities, with a sense of urgency and accountability
  • Think strategically, solving problems using a variety of approaches with a focus on continuous improvement.


  • All our people have the option to take advantage of flexible working, leadership and career development, plus community programs and volunteer days.
  • Awesome office spaces working in CBD locations
  • Regular social activities and events
  • Vibrant, relaxed but professional culture
  • Work life balance that’s real!


Mark it yours! Join the Tabcorp Tech Team.


Advertised: E. Australia Standard Time
Applications close:

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