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Field Technician - Vic

Apply now Job no: 504440
Work type: Permanent Full-Time
Location: Melbourne

Could this be one of those rare moments to do the best work of your career? At Tabcorp, our story continues to evolve every day. Now that we’ve successfully built one world-class entertainment company, we’re doubling our impact. We’re demerging, with a sharp focus on two new ASX listed companies: Lotteries & Keno Co, Australia’s leading lottery operator, and Wagering & Gaming Co, Australia’s largest diversified wagering operator and gaming services provider. For the next 12 months and beyond, we’re bringing the brightest minds together to go bigger and braver than ever. Game to join us?

Make it yours

*Demerger subject to shareholder, court, regulatory and other approvals. Company names are holding names only.

What you’ll do

This role will attend, update and close service incidents in line with our SLA’s ensuring customer satisfaction. Perform direct maintenance as required and resolve complex problems. The region of this role is across Victoria. This is a Monday – Friday role and the successful candidate must be comfortable with travel across Victoria.

The work will range from installation of new systems including networking to diagnosis of a wide range of customer problems, both software and hardware, compile and update information, records or data relating to assigned incidents is a key part of this role.

Maintain appropriate and effective spares within District Centre and their vehicle consistent with the standard spares kit. Compliance with Victorian Commission for Gaming Regulations (VCGR) rules and regulations. All tasks should be completed in line with company quality standards and procedures and to provide a high degree of customer satisfaction.

What you’ll bring

  • Strong communication skills.
  • Methodical problem solving-analysis skills.
  • Be customer focused and build collaborative partnerships when providing service to colleagues and venues.
  • Manage time effectively, prioritise to meet deadlines.
  • Current / Full driver’s license.
  • Secondary/ High school qualified with a relevant technical qualification.
  • A minimum of 2 years’ experience servicing electronic equipment.
  • Desirable – Experience on Gaming equipment (Electronic Gaming Machines, peripherals & associated equipment)
  • Have a good mechanical aptitude.
  • Should be able to troubleshoot and work independently and have the ability to read and interpret basic wiring diagrams, schematics, and mechanical drawings. Should be able to use multimeters and soldering irons.
  • Interact well with customers and answer their questions, promoting customer satisfaction and good will.
  • Good awareness of Health & Safety issues.

When you join Tabcorp, you’ll be able to take advantage of a range of benefits including flexible working arrangements, leadership and development programs and community programs. 

About Tabcorp 

We’re Australia’s largest gambling entertainment company. Together, we build on our 100+ year heritage by delivering Excitement with Integrity, every day. Each one of us is here to put our customers at the heart of everything we do by creating moments that engage, surprise and thrill. 

Our 4,000+ strong team is as diverse as Australia itself. Our people drive homegrown world-class brands; Tatts, TAB, NSW Lotteries, Golden Casket, SA Lotteries, Keno, Sky Racing, Sky Sports Radio and MAX. As an ASX listed company we’re proud to shape our industry for the better. Because together, anything’s possible. 

Tabcorp is committed to creating an inclusive workplace where all our people feel valued for their unique qualities and have a sense of belonging. If you need assistance or adjustments to fully participate in the application process, please contact tabcorprecruitment@tabcorp.com.au 

You may be required to present evidence of Covid vaccination in order to comply with Public Health directions and fulfil the requirements of this role.

Please note this is a Monday – Friday position and a Tool of Trade vehicle and phone will be provided to the successful applicants.

Advertised: AUS Eastern Standard Time

Applications close: AUS Eastern Standard Time

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