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Customer Service - Oncourse Operator (Launceston)

Apply now Job no: 505131
Work type: Casual
Location: Hobart

Could this be one of those rare moments to do the best work of your career? At Tabcorp, our story continues to evolve every day. Now that we’ve successfully built one world-class entertainment company, we’re doubling our impact. We’re demerging, with a sharp focus on two new ASX listed companies: Lotteries & Keno Co, Australia’s leading lottery operator, and Wagering & Gaming Co, Australia’s largest diversified wagering operator and gaming services provider. For the next 12 months and beyond, we’re bringing the brightest minds together to go bigger and braver than ever. Game to join us?

As part of our Oncourse team, you’ll make a difference by delivering seamless customer experiences coupled with real-life racing and sports action. Life here isn’t just what you do, it’s about how unique contributions work together to put customers at the heart.  

What you’ll do 

We currently have multiple opportunities to join us as an Oncourse Operator. In this casual role, you will be responsible for delivering an exceptional experience by providing an accurate, efficient and friendly betting and information service to all customers at the track. We want to leave a lasting impression to ensure we are front of mind for all of their future betting needs!

Positions are available in Launceston and you will be required to attend a variety of race events within these areas and to place bets as called by the customer

  • Provide prompt, efficient and friendly service to all customers
  • Ensure bet requests are placed correctly and within a timely manner 
  • Place bets and provide information for all Racing and Footy Tab products (some of these products include fixed odds options)
  • Provide general information such as scratchings, track conditions, events and bet types.
  • Comply with regulations and maintain confidentiality at all times
  • Good cash control and security minded
  • Assist with training as required

*This position would require availability of approx. 1-2 shifts per month. This is dictated by a racing calendar. Applicants must be flexible with days/hours

*Some roles at Tabcorp require checks prior to joining for regulatory, security or safety and you must be at least 18 years of age and have a current drivers licence/own motor vehicle

What you’ll bring 

  • Customer service experience and a client-centric mentality with the ability to build customer loyalty
  • Ability to work independently/unsupervised
  • Strong communication skills with the ability to communicate effectively across all levels of management
  • Aptitude to problem solve by translating and interpreting information
  • Ability to quickly comprehend and translate information in order to assist customers placing a bet
  • High level of attention to detail and accuracy
  • Cash handling experience highly regarded

This role would suit someone with an interest in the racing industry, or perhaps you are looking for a flexible role to fit in with other work/family commitments, or an opportunity to keep busy, travel and earn some extra cash along the way!  We are open to a variety of industry experience, as the key to success in this role is your customer service skills, commitment and reliability to travel.

We offer extensive training and support to ensure you are set up for success.

When you join Tabcorp, you’ll be able to take advantage of a range of benefits including flexible working arrangements, leadership and development programs and community programs. 

About Tabcorp 

We’re Australia’s largest gambling entertainment company. Together, we build on our 100+ year heritage by delivering Excitement with Integrity, every day. Each one of us is here to put our customers at the heart of everything we do by creating moments that engage, surprise and thrill. 

Our 4,000+ strong team is as diverse as Australia itself. Our people drive homegrown world-class brands; Tatts, TAB, NSW Lotteries, Golden Casket, SA Lotteries, Keno, Sky Racing, Sky Sports Radio and MAX. As an ASX listed company we’re proud to shape our industry for the better. Because together, anything’s possible. 

Tabcorp is committed to creating an inclusive workplace where all our people feel valued for their unique qualities and have a sense of belonging. If you need assistance or adjustments to fully participate in the application process, please contact tabcorprecruitment@tabcorp.com.au 

COVID-19 

Tabcorp is closely monitoring Department of Health guidelines to ensure we continue to provide a safe working environment.

*Demerger subject to shareholder, court, regulatory and other approvals. Company names are holding names only.

You may be required to present evidence of Covid vaccination in order to comply with Public Health directions and fulfil the requirements of this role.

 

Advertised: Tasmania Standard Time

Applications close: Tasmania Standard Time

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