Step into an exciting journey with Velocity Frequent Flyer, one of Australia’s leading loyalty programs, boasting over 13 million members and growing! At Velocity, we don’t just dream about travel—we live it, breathe it, and share it with our members every day. Because at Velocity, Velocity Means Fast —fast rewards that fast-track our member’s journey to unforgettable experiences.

As part of the Virgin Australia Group, you’ll enjoy exciting perks, unmatched support, and endless opportunities to grow your career. Join our team and help our members turn their travel dreams into reality — one unforgettable moment at a time.

What you’ll be doing:

The Marketing Operations Planning Specialist plays a crucial role in scheduling, coordinating, and optimising marketing activities for Virgin Australia Group's frequent flyer loyalty program. This position ensures structured planning and alignment across teams while delivering optimal and timely communication experiences for members and guests. As the central owner of the marketing calendar across all channels, the Specialist orchestrates cohesive marketing initiatives that drives member engagement. The role also focusses on optimising planning processes, communication orchestration and supporting holistic member experience reporting across channels.

You’ll be great in this role if you:

• Have considerable experience in marketing operations, preferably in dynamic multi-channel environments
• Can demonstrate experience in marketing planning, traffic management or project management in fast-paced environments
• Have strong project management skills with demonstrated ability to coordinate complex initiatives
• Are a natural indirect leader with the ability to influence across teams and levels
• Come with excellent analytical skills with data-driven decision-making ability
• Have experience across marketing/channel calendar management and process improvement, and the ability to prioritise across initiatives
• Have experience in technology transformation projects and redefining operational processes
• Have a high level of knowledge and understanding of marketing and business processes along with an in-depth understanding of digital marketing channels
• Have a bachelor’s degree in marketing, business, or related field  
• Have change management experience, particularly related to technology implementation (desirable)
• Are an expert with marketing automation platforms and planning tools (desirable)
• Understand the customer journey orchestration and personalisation strategies (desirable)

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation, and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the Converge digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social, and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now.