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Like any good mission, this one starts with our people.

Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.

Job Overview

  • Work type:

    Full-Time (Permanent)

  • Location:

    Sydney

  • Job type:

    Velocity Frequent Flyer

  • Applications close:

Growth & Transformation Manager – Financial Services

Step into an exhilarating journey with Velocity Frequent Flyer Virgin Australia’s award-winning loyalty program with over 13 million members and counting. We make rewards fast and meaningful from dream holidays and upgrades to retail, fuel, and everyday perks.

 

What you’ll be doing

Based in our Sydney Head office, the Growth & Transformation Manager – Financial Services, will lead the strategic evolution of Velocity’s financial services portfolio. I this position you will shape the future of how our members earn and engage with Velocity-linked payment solutions from credit cards and co-brand products to emerging fintech partnerships.

Your mission is to drive transformation across product strategy, customer value, partner performance, and ecosystem growth. This role is perfect for someone with deep banking or financial services expertise, consulting experience, and a passion for building innovative, market‑leading member value propositions.

 

Key Responsibilities

  • Lead cross‑functional transformation initiatives to elevate member experience, enhance product value, strengthen financial performance, and drive deeper engagement with Velocity‑linked financial services products.
  • Develop and execute transformation strategies that integrate loyalty with financial services offerings, including credit cards, co‑brand cards, and transactional banking products.
  • Shape product development strategies to enhance VFF‑linked credit card propositions and improve competitive differentiation.
  • Leverage customer, market, and financial insights to strengthen profitability, member engagement, and retention.
  • Build strategic partnership frameworks and manage relationships with banks, card issuers, payment networks, and fintech innovators to unlock new revenue opportunities.
  • Collaborate closely with Customer Success to evolve partnership models and deliver mutual value creation.
  • Conduct in‑depth market scans, competitor analysis, and financial modelling to identify transformation opportunities.
  • Develop compelling business cases, investment proposals, and transformation plans to influence senior stakeholders.
  • Build strong relationships across the Virgin Australia Group to drive alignment, collaboration, and support for FS initiatives.
  • Shape and expand Velocity’s future FS ecosystem through new partnerships, value pools, and strategic growth opportunities.

 

You’ll be great in this role if you:

  • Bring 10+ years’ experience in financial services, preferably within credit cards, payments, retail banking, fintech, or loyalty partnerships.
  • Have a strong understanding of credit card P&L, interchange, risk, loyalty economics, and member value modelling.
  • Possess proven experience in consulting, strategy, or transformation in FS or loyalty‑linked environments.
  • Proven ability to develop high-impact strategy and transformation update materials, tailored for C-suite and executive stakeholders.
  • Have a track record of leading large‑scale transformation, product innovation, or customer‑centric change programs.
  • Demonstrate strong commercial acumen, including financial modelling, business case development, and strategic planning.
  • An understanding of airline loyalty marketing concepts and their strategic application.
  • Excel at stakeholder management, influencing, and negotiating with senior leaders, banking partners, and payment networks.
  • Are experienced in Agile delivery, risk management, cross‑functional program leadership, and ecosystem design.
  • Hold relevant tertiary qualifications — with postgraduate study in strategy, business, or transformation (MBA preferred) highly desirable.

 

 

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

  • Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
  • Flexible working arrangements (including work hours and work from home)
  • Discounts on travel insurance, car hire, accommodation and experiences worldwide
  • Discounted Virgin Australia Lounge membership
  • Hospitality, retail, technology, beauty services and wellness discounts
  • Wellness support, including the betterme digital wellbeing platform
  • A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
  • Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

 

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

 

Ready to apply? We’re ready to hear from you. Apply now.

 

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