Business Unit:  Technology Operations
Salary range: £40,800 £51,000 £61,200 - per annum
Location:  UK Hybrid / Travel to HQ Glasgow & Gosforth when required. 
Contract type: Permanent / Secondment (full time and/or part time – confirm ideal part time hours)

Day to day you’ll be:

• Working on resolving incidents & work with team members across IT to reach a timely resolution.
• Showing technical expertise for the reduction of repeat incidents and resolutions to avoid reoccurrence.
• Covering a range of hours to support some of the banks key systems & batches between 07:30 to 17:30.
• Carrying out technical change within the team for BAU & key projects & striving to reduce critical or major security vulnerabilities for our assets. Due to the nature of some of the applications, some of these changes are on evenings or weekends.
• Being pro-active on team integration and supporting across all of the IT estate – whether than be on premise (Glasgow, Gosforth, Doxford) or cloud support.
• Supporting for the unit Technology Manager & Lead Engineers to raise, track and action any IT currency or resilience risks.
• Taking an active role to support & get involved in discussions in area of specialism, when assessing the impact of new initiatives, work requests and the support of existing services.
• Conduct system health checks, performance monitoring, and troubleshooting multiple environments and OS
• Managing stakeholders effectively, ensuring that they are kept appropriately informed and consulted at all times.
• Supporting audit findings and payment attestation submissions.
• Providing technical advice and support for ongoing Disaster Recovery arrangements for IT.
• Representing the team at key forums such as Service Design Workshop (SDW), Major Change Board (MCAB) and may be required to attend Technical Design Authority (TDA).

To be brilliant you’ll bring…

• Excellent communication skills & able to communicate well both verbally and with writing skills to all stakeholders.
• In depth knowledge of Windows Operating & Unix Systems
• Some experience of risk management for IT Currency & resilience risks.
• Knowledge and experience of ITIL service management framework with a focus on incident and change management.
• Troubleshoot system integration and performance issues across both client and server-side components.
• Liaise with third-party vendors for issue resolution, including escalating critical issues, managing vendor relationships, and ensuring timely resolution.
• Conduct system health checks, performance monitoring, and troubleshooting to ensure optimal performance of applications.
• Strong technical knowledge of Windows Servers
• Registry, services, event logs/viewer, dump logs
• Powershell/batch scripting, SCCM
• SQL – ODBC settings/connections, querying and troubleshooting
• Patch Management
• Certificate Management
• Strong technical knowledge for Unix platforms
• Unix variants (RedHat, Ubuntu, Solaris)
• Bash scripting, use of cron, automation
• Understanding of logs, core dumps etc.
• Application troubleshooting tools
• Deployments and config management (pipelines)
• Experience with application monitoring tools and systems diagnostics (e.g. SCOM, event logs, performance monitoring, BPPM).
• Strong understanding of system architecture and integration, including databases, web servers, and networking.
• Familiarity with cloud technologies or hybrid infrastructure environments

Red Hot Rewards  

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more. 
• Up to five extra paid well-being days per year​.  
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.  
• Market-leading pension.  
• Free private medical cover, income protection and life assurance.  
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.  

And there's no waiting around, you'll enjoy these benefits from day one. 

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.  

Say hello to Virgin Money 

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.  

Be yourself at Virgin Money 

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.    As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit 
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. 

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.