• Bring dynamic leadership skills and join an award winning Future Students contact centre team.
• Focused on domestic students recruitment.
• Full-time appointment on an ongoing basis from 1 August 2025.
• Base salary range: $100,524 – $111,534 p.a. (pro-rata) plus 17% superannuation.

About the area

The Brand, Marketing and Recruitment (BMR) division provides organisational wide brand strategy and ongoing brand management, strategic marketing and planning, marketing communications activities, digital communication, research and segmentation.  Marketing and recruitment activities planned and implemented by the BMR team are designed to help achieve the University strategic goals of brand and reputation building and attracting domestic and international students to study at UWA.

The Future Students team within BMR Division provides strategic student recruitment direction and management for the university. The Future Students Centre team is responsible for leading best customer service practice and providing personalised as well as outbound course advisory communication with prospective students and influencers; with the aim of driving engagement, advocacy, referral and enrolment across both domestic and international markets.

About the opportunity

• Provide strategic operational planning and direction in the University’s recruitment and sales functions.
• Implement lead generation and offer conversion activities and ensuring ongoing product, consultative sales and customer service training and coaching.
• Coordinate a student recruitment team who provide front line course advisory services to prospective students as part of the Future Students Centre.

About you

• Relevant tertiary qualification or demonstrated equivalent competency.
• Demonstrated operational leadership skills with the ability to supervise and coordinate a team through an agile approach.
• Sound knowledge of enquiry management and proactive conversion strategies.
• A track record of excellence in customer service and consultative sales, preferably in a multi-channel contact centre.
• Experience in prospective student recruitment in higher education would be advantageous.

Note: A Working with Children Check, and “C” class driver’s licence will be required by the successful applicant.

Position description:  Team Leader (Operations) 520050.docx

To learn more about this opportunity, please contact Christina Lau at christina.lau@uwa.edu.au

How to apply

Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

Closing date: 11:55 PM AWST on Wednesday, 21 May 2025.

This position is only open to applicants with relevant rights to work in Australia.

About the University

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, there is no better time to join Western Australia’s top university.

Learn more about us.

Our commitment to inclusion and diversity

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.

If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.

If you have queries relating to your application, please contact the individual named in the advertisement. Alternatively, please contact the Talent team at talent-hr@uwa.edu.au with details of your query. To enable a quick response, please include the 6-digit job reference number.