Customer Engineering Coordinator

Tachbrook Park, Warwick – Hybrid

£23,500 - £26,000 (DOE)

Are you passionate about delivering exceptional customer service and thrive in a dynamic environment? Calor is looking for a dedicated Customer Engineering Coordinator to join our team. In this role, you will be at the forefront of managing gas-related emergencies, service orders, and the Maintenance of Company Assets program. You will ensure that all industry and departmental procedures are meticulously followed while taking the necessary actions to maintain our high standards of service.

About the role

• Create work orders in compliance with Calor policy, ensuring accurate capture of labour, equipment, and material needs, and raising necessary purchase orders.
• Efficiently schedule appointments for colleagues, confirming with customers in a timely manner.
• Manage purchase orders using Calor’s ERP system, ensuring adherence to business policies.
• Place material orders with suppliers and arrange for timely delivery to site.
• Review and manage aborted or cancelled appointments, ensuring next steps are clearly defined.
• Monitor work orders to support the completion and closure processes.
• Respond to all communications within 48 hours or issue a holding letter when necessary.
• Produce customer letters using Calor’s standard templates, ensuring professionalism in all written communication.
• Manage Accounts Payable queues with accuracy and attention to detail.
• Raise and monitor cases within Calor’s CRM system, taking ownership of customer queries and ensuring timely resolutions.
• Handle incoming queries from Customer Service Engineers, Depots, and Contractors, offering high-quality support and information.
• Promote Calor services during customer interactions, providing accurate and empathetic communication.

About you

• Excellent written and verbal communication skills.
• Strong problem-solving abilities with a proactive approach.
• Exceptional interpersonal skills with the ability to remain calm and assertive in challenging situations.
• Ability to work effectively as part of a team with a flexible and adaptable mindset.
• Customer-focused with a tenacious drive to achieve business and team goals.
• Background in a customer service or call centre environment
• Educated to GCSE level or equivalent, including English Language and Mathematics.

What can we offer you…

• Private medical insurance
• 25 days annual leave + 8 bank holidays
• Cycle to work scheme
• Life Assurance of 4x salary
• Matched pension contributions of 4.5% rising to 7.5% after 2 years service
• Retailor discounts and many, many more!

For a full list of our benefits visit: https://www.calor.co.uk/about-us/careers

Don’t tick all the boxes?

At Calor, we believe in the power of diverse perspectives and unique talents. We understand that candidates may not tick every box on the list, and that's okay! We value individuality, creativity, and the ability to learn and adapt.

If you're passionate about making a positive impact, committed to growth, and bring something special to the table, we encourage you to apply. We believe in unlocking potential and providing opportunities for personal and professional development.

Join us at Calor, where your unique qualities are recognised, appreciated, and celebrated. We're more than a checklist – we're a community of individuals driving innovation and positive change.

Join us at Calor, where your skills and passion can fuel your career!