Internal Sales Agent
Location: Tachbrook Park, Warwick
Type: Permanent, Full-Time
Working Model: Onsite for the first 6 months (training period), with potential for hybrid working thereafter.

Calor is looking for a driven and customer-focused Internal Sales Agent to join our team in Tachbrook Park, Warwick. This is an exciting opportunity to work in a supportive environment where your success is rewarded, and your career can flourish.

We are committed to providing comprehensive training to set you up for success, including thorough onboarding and system training to ensure you have all the tools and knowledge you need. Additionally, this role offers a rewarding commission structure, giving you the opportunity to directly benefit from your achievements and hard work.

You will also have the chance to travel off-site on rare occasions to conduct training and collaborate with technical teams, adding variety and growth opportunities to your role.

About the Role

As an Internal Sales Agent, you will:

• Be the first point of contact for customers and prospects, handling inbound calls, responding to email and web inquiries, and following up on warm leads.
• Provide exceptional customer service by addressing queries about LPG, Calor products, and services.
• Maximise sales opportunities in both domestic and commercial markets, contributing to marketing campaigns and gaining new business.
• Occasionally make outbound calls based on qualified data (no cold calling).
• Manage customer accounts, update our CRM database, and assist with scheduling sales appointments.
• Collaborate with colleagues and technical teams to resolve customer issues and provide energy-saving advice.

About You

• Full UK Driving License
• Customer Service or Sales Experience: Ideally, from a call centre or retail background.
• Strong Communication Skills: Excellent written and verbal communication, with a professional and empathetic approach.
• Organisational and Problem-Solving Skills: Capable of working independently and collaboratively as part of a team.
• Systems Experience: Full Microsoft Office suite experience. Salesforce, SAP, or DocuSign is a plus, but training will be provided.

The Recruitment Process

Application Review:
Once you submit your CV, it will be carefully reviewed by one of our recruitment specialists and hiring managers. We’ll assess your skills, experience, and suitability for the role against the key requirements listed in the job advert.

Shortlisting:
If your application meets our criteria, you will be shortlisted for the next stage. We’ll notify you promptly and provide details about what to expect during the interview process.

One-Stage Interview:
Shortlisted candidates will be invited to a face-to-face interview at our head office in Warwick. This will be an opportunity for us to learn more about your skills and experience and for you to understand more about the role and the Calor team.

What can we offer:

• Competitive salary with commission structure
• Private medical insurance
• 25 days annual leave + 8 bank holidays
• Cycle to work scheme
• Life Assurance of 4x salary
• Matched pension contributions of 4.5% rising to 7.5% after 2 years service
• Retailor discounts and many, many more!

For a full list of our benefits visit: https://www.calor.co.uk/about-us/careers

Don’t tick all the boxes?

At Calor, we believe in the power of diverse perspectives and unique talents. We understand that candidates may not tick every box on the list, and that's okay! We value individuality, creativity, and the ability to learn and adapt.

If you're passionate about making a positive impact, committed to growth, and bring something special to the table, we encourage you to apply. We believe in unlocking potential and providing opportunities for personal and professional development.

Join us at Calor, where your unique qualities are recognised, appreciated, and celebrated. We're more than a checklist – we're a community of individuals driving innovation and positive change.

Why Join Us?

At Calor, we value collaboration, growth, and innovation. This role is not just about meeting sales targets; it’s about building relationships, delivering excellent customer service, and contributing to the success of a leading energy provider.

If you’re excited about this opportunity and ready to make a difference, we’d love to hear from you. Apply now and start your journey with Calor!