• Lead and manage the IT Support Team, deliver outstanding service to the organisation.
• Manage complex faults and issues, mentor and develop staff
• Manage Vendor relationships and contracts

 

About the role

We are seeking an experienced IT Support Manager to join our dynamic team and drive continued excellence in our IT service operations. The IT Support Manager will ensure that the Information Technology delivery meets the requirements of VMCH staff.  You will oversee the day-to-day operations of the Service Desk and work closely with our technology leaders and our vendor partners to ensure we can implement processes to streamline the management of issues and improve customer satisfaction, ensuring strong customer satisfaction!

You will  

• Lead and manage the IT support team, including Service Desk Support.
• Manage vendor relationships and contract management
• Oversee the management of a 3rd party call centre.
• Take the lead on complex faults, issues and incidents.
• Ensure the operational and strategic management of technology services.
• Collaborate with various departments to support VMCH’s mission and strategic goals

 

About you

You will be an experienced IT Support Manager with great technical skills, outstanding problem-solving skills, who enjoys improving systems and helping people.  You will have excellent communication and time management skills and love developing your teams. 

• Proven experience in IT support management, with a track record of successful project delivery.
• Strong knowledge of IT service management frameworks such as ITIL.
• Excellent leadership and team management skills.
• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment 

If you have the skills, experience and passion and are looking for a varied a role then Apply now.   Interviews will commence immediately. You will be joining a supportive team.

Closing date for application COB Monday 11 August 2025. 

 

Why VMCH?

Because the people we employ make it a great place to work! In addition, VMCH will provide you with:

• Excellent not-for-profit salary packaging benefits ($15,900 salary packaging and $2,500 Meals & Entertainment) 
• A positive and supportive workplace culture
• Paid parental leave
• Ongoing professional development
• Employee Assistance Program
• Employee Referral Incentive
• We value diversity, champion inclusion, and encourage applicants from all backgrounds, and with all abilities, to consider joining our vibrant community.

 

About us

Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, love, joy, hospitality, and courage aren’t just words to us, they guide us in everything we do. While we’ve been around for over a century, we’re always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow.

 If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.

To work at VMCH, you will be required to supply proof of work rights, a current Police Check, and agree to comply with Child Safety standards.

We do not accept unsolicited resumes, emails and phone calls from recruitment agencies.