We have a 6 month secondment opportunity available for a Technical Support Advisor within New Claims.
The Technical Support Advisor role is responsible for providing technical advice and peer support to our people in New Claims and Recovery and Support, that uplifts capability and delivers improved claim outcomes.
In this role, you will provide coaching and mentoring to ensure the delivery of timely and quality decisions and to support the management of low risk claims. You will also assist in the development of legislative and regulatory knowledge.
You will have practical experience as a Claims Representative and highly developed technical knowledge of claims determinations process and ability to apply legislation related to claims. A critical thinker, with excellent communication skills, you will readily build and maintain strong relationships with customers and stakeholders to empower decision makers.
To express your interest, please submit your resume and a one-page response (word document) to the following criteria, using STAR method for your responses to criteria 2 and 3:
1. What interests you about this opportunity and outline the key experience, skills and attributes you would bring to the role.
2. Give an example of how you’ve tailored your communication or coaching approach to suit someone’s learning style. What was the outcome, and what did you learn from that experience?
3. Walk us through a particularly challenging technical issue or claim you helped resolve. What made it complex, and how did you go about identifying and implementing a solution?
This role is graded at Award Grade 3. If you have any questions about this opportunity, please contact Laura Finigan.
The Technical Support Advisor New Claims position descriptions is available on the intranet.
Applications close 10 am, Monday 21 July. Prior to applying please discuss your intent to apply with your leader and take a look at our expression of interest tips.
We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.
