We’re looking for a Quality Assurance Manager to lead the Quality Assurance team.

The role leads the strategic direction, implementation, and continuous improvement of WorkCover Queensland’s quality assurance framework across the end-to-end claims management lifecycle.

The Quality Assurance Manager will lead and mentor a team, fostering a high-performance, customer-centric culture that champions compliance, innovation, and continuous improvement.

The ideal candidate will oversee quality assurance analytics to identify trends, root causes, and emerging risks across the claims lifecycle. They will design and implement quality assurance framework, ensuring compliance with legislative and policy requirements across claims operations. The role involves championing data-driven decision-making, maintaining audit readiness, and managing quality-related risks. Additionally, the candidate will liaise with key internal stakeholders and represent the Quality Assurance function in strategic forums, and lead initiatives to enhance customer experience, operational efficiency, and compliance outcomes.

To express your interest in this opportunity, please submit your current resume along with a cover letter detailing your interest in the position, outlining your relevant experience and skills you would bring to the role.

The Quality Assurance Manager position description is available on the intranet.

This role is graded at Individual Contract. If you have any questions about this opportunity, please contact Tanya Cambey.

Applications close 27 August 2025. Prior to applying, please discuss your intent to apply with your leader and take a look at our expression of interest tips.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.