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Customer Service Team Lead

About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities.

As a high growth, ASX listed organisation with over 7500 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance.  We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

 

The Opportunity

Cleanaway Daniels is an innovative and environmentally focused organisation that provides a wide range of safety and compliance products and services in the Healthcare sector.

We are seeking to appoint an experienced, dedicated, and highly organised individual to join our team as a Customer Service Team Leader. In this pivotal role, you will ensure that our team consistently meets and exceeds customer expectations and business targets. 

  • Lead and coach the customer service and administration team, ensuring development plans are progressing, and market-leading training and delivery of service are achieved. 
  • Ensure consistent execution of administration processes, including sales orders, customer invoicing, credits, and all associated month-end processing and reconciliation, ensuring data accuracy.
  • Reporting and analysis of month-end profit and loss activity and site performance highlighting cost and revenue trends
  • Review the customer service strategy for enhancements and continuous improvements around highlighting risks, opportunities, and alternatives to resolve or enhance service performance.

 

About You

  • Extensive experience in telesales, lead generation, or call centre operations.
  • Proven leadership experience and the ability to inspire and manage a team.
  • Demonstrated ability to coach and mentor a team through change.
  • Excellent written and verbal communication skills.
  • Demonstrated ability to manage end-of-month administration processes inc EOM reporting. 
  • Proven track record of process simplification & standardisation. 
  • Familiarity with contact centre technologies and customer relationship management platforms 

 

Why join Cleanaway? 

  • Competitive salary package
  • Flexible working arrangements
  • Career opportunities in a high growth, Australian business
  • Supportive and safe work environment
  • Paid parental leave
  • Great company benefits: Employee share program, company discounts, salary packaging, flu vaccinations, EAP, discounts on private health insurance and more.

Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au.

Join us on our exciting journey towards a sustainable future.

Simply click the Apply button or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together.

 

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Applications close:


Vacancy no:
519277

Work type:
Permanent - Full Time

Location:
Silverwater NSW Australia

Categories:
Management, Customer Service

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Work type

Site

State

NSW

Categories

Join us and be part of the team.
7500+ people
Servicing our customers and communities across Australia with a focus on safety and quality
~330 sites
including
~130 EPA Licensed Sites
Allow us to partner with customers large and small to help them achieve their sustainability goals
6100+ Vehicles
(Includes heavy and light road vehicles, site based industrial vehicles and trailers)
With one of the largest national fleets and a network of prized assets, we can service every corner of Australia
ASX100 listed
Strong performance doesn't just benefit investors it means we can provide surety to customers and our team
~242GWh generated in FY23
Just one of the ways we're making a sustainable future possible.
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