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Customer Service Officer

About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities.

As a high growth, ASX listed organisation with over 7500 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance.  We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

 

The Opportunity

You will play a crucial role in promoting our brand to our customers by ensuring they receive the highest quality of service.

  • You will be responsible for the day-to-day interaction with our valued customers, providing them with an exceptional customer service experience. You are the customer's first point of contact for resolutions, whether from internal stakeholders or external clients and members of the public.
  • Proactively handle queries via phone, web, and email. 
  • Maintain our CRM Database of all customer information and interactions.
  • Ensure close-out, escalation and resolutions are addressed. 

 

About You

In this role, you will have the opportunity to enhance your communication and problem-solving skills while making a meaningful impact on our customers each day.

  • Energetic ‘can do’ attitude, with an eagerness to learn.
  • You can engage in quality conversations and rapidly build strong connections.
  • Ability to navigate multiple databases and a passion for utilising technology, such as sales force, Microsoft, and web navigation. However, we will be supported with training and upskilling opportunities. 
  • Previous experience in data entry or customer service will be highly regarded.

 

Why join Cleanaway? 

  • A Permanent Full-Time role is on offer for you
  • Attractive salary package
  • Career opportunities in a high growth, Australian business
  • Supportive and safe work environment
  • Paid parental leave
  • Great company benefits: Employee share program, company discounts, salary packaging, flu vaccinations, EAP, discounts on private health insurance and more.

 

Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au.

Join us on our exciting journey towards a sustainable future.

Simply click the Apply button or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together.

Applications close:


Vacancy no:
519298

Work type:
Permanent - Full Time

Location:
Northgate QLD Australia

Categories:
Customer Service

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Work type

Site

State

QLD

Categories

Join us and be part of the team.
7500+ people
Servicing our customers and communities across Australia with a focus on safety and quality
~330 sites
including
~130 EPA Licensed Sites
Allow us to partner with customers large and small to help them achieve their sustainability goals
6100+ Vehicles
(Includes heavy and light road vehicles, site based industrial vehicles and trailers)
With one of the largest national fleets and a network of prized assets, we can service every corner of Australia
ASX100 listed
Strong performance doesn't just benefit investors it means we can provide surety to customers and our team
~242GWh generated in FY23
Just one of the ways we're making a sustainable future possible.
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