About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities.

As a high growth, ASX listed organisation with over 7500 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance.  We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

The Opportunity

Based in our Head Office in St Kilda Road the Support Desk Analyst is responsible for providing a single point of contact for resolution of all information technology related issues across all sites and offices in Australia.  You will manage the requests, resolution and issuing of escalations where applicable.  Additionally, you will be responsible for.

• Managing the processing of incoming calls to the Service Desk via telephone, e-mail, self-service portal and walk-in to ensure courteous, timely, and effective resolution of end user issues.
• Maintaining professional working relationships by proactively dealing with providers, stakeholders, and VIP’s / Executives when required.
• Providing excellent customer service by maintaining regular communication with users and proactively providing updates.
• Providing conferencing and technology support including onsite support for executive meetings and business announcements.
• Delivering the highest standard in professional conduct, personal presentation, and company image.
• Identifying, documenting and publishing knowledgebase articles addressing common issues.

About You

We value teamwork, commitment and are looking for a technically mind and detail-oriented individual who enjoys solving problems within a collaborative environment.  Your exceptional interpersonal skills, ability to present ideas in a user-friendly language and listening skills, are pivotal to your success in this role. 

Additionally, you will also possess.

• Sound working knowledge and experience in ITIL principles.
• Strong working knowledge in Microsoft 365 including managing users in Active Directory and Exchange
• Solid written and oral communication skills.
• A tertiary qualification in Information Technology or relevant demonstrated experience.
• Demonstrated experience in the delivery of support services with proven analytical and problem-solving abilities.
• Exceptional knowledge and experience with computer hardware, mobile devices (IOS & Android), IP phones, videoconferencing, printers and peripherals.

Why join Cleanaway?

• Competitive salary package
• Flexible working arrangements
• Career opportunities in a high growth, Australian business
• Supportive and safe work environment
• Paid parental leave
• Great company benefits: Employee share program, company discounts, salary packaging, flu vaccinations, EAP, discounts on private health insurance and more.

Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au.

Join us on our exciting journey towards a sustainable future.

Simply click the Apply button below or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together.

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