Stores Communication Specialist

The Role

As the Store Communications Specialist you will contribute to the efficient flow of operational information and tasks between support centre and stores by ensuring communications and processes are clear, relevant and of high quality to allow our store teams to deliver service like no other.

What YOUR DAY LOOKS LIKE

 Driving Commercial & Operational Achievement

• Draft and publish all store-facing communications between support centre, brand partners and stores. 
• Manage policy and process documentation, ensuring clarity and adherence to templates and style guides.
• Utilise capability of internal task and communications platform to improve efficiency and implement new processes.
• Produce and maintain reporting related to store compliance.
• Support back-end administration of task and communications platform, ensuring data held in system is accurate. Investigate and escalate issues identified, ensuring resolutions are implemented.
• Support communication planning for recurring major events and peak trading periods.
• Draft and review store trading hours in line with profitability, centre requirements and legislation.

Customer Obsessed & Delivering Service Like No Other

• Liaise with internal stakeholders to ensure clarity, relevance and appropriate timelines in communications and tasks issued to stores.
• Provide subject matter expertise to support centre teams on store processes and relevant communications channels.
• Effectively troubleshoot issues, provide advice and liaise with subject matter experts to resolve and clearly communicate actions to stores.
• Efficiently respond to queries from stores regarding policy, procedure and relevant systems.

Leading Self, Leading & Empowering Others

•     Act in accordance with David Jones THRIVING Cultural Foundations and Code of Ethics & Conduct.  Comply with all David Jones policies, practices and procedures.

 Work Health & Safety 

• Work safely and always demonstrate environmentally sound work practices.
• Implement and adhere to WHS policies and procedures, guidelines and safe work practices within your area of responsibility; and complete all required WHS training.
• Complete WHS/EEO induction and any prescribed WHS training.
• Ensure that you consult and avoid introducing new hazards or breaches of WHS legislation when implementing new initiatives, systems, products, equipment or designs.
• Report injuries or hazards as per policy and support return to work programs.

 Other Responsibilities to Achieve 

       •    Other responsibilities as required

What YOU’LL NEED TO THRIVE

• Exceptional communication skills, both verbal and written.
• Ability to build and maintain good relationships.
• Strong organisation and time management skills.
• Solution-focused and great problem solving.
• Ability to multi-task and meet deadlines.
• Excellent attention to detail.
• Systems savvy.
• Adaptability and resilience to change.

How WE MEASURE ACHIEVEMENT

You will achieve by delivering outcomes aligned to the following measures.  Specific goals and key performance indicators will be determined as part of MyGoals and set each financial year:

• Achieve business financials to agreed targets
• Achieve strategic goals to agreed targets

How YOU THRIVE

Our purpose at David Jones is to ‘inspire like no other’, and culturally we aspire to be THRIVING.  In our thriving culture, our people will be at their best as individuals and as teams.  Our thriving cultural foundations are defined by the behaviours each and every one of us display.  It’s our commitment and responsibility to ensure that as individuals and as a collective, that we are living our cultural foundations.

Customer Obsessed

• We are curious to understand our customer and build a long term relationship
• Our customer sees us as a source of inspiration and we are dedicated to delighting them with seamless solutions as one team

Empowered 

• We trust each other to act with integrity, value our unique skillsets and are accountable for our decisions
• We have the confidence to learn from our challenges and take action to drive achievements
• Together we celebrate our successes

Inclusive 

• We care for our people, customers, partners and community by creating an inclusive environment through belonging and respect
• We embrace the diversity of our ideas that allows our people to reach their full potential
• We are responsible for our planet through our focus on sustainability

Innovative

• We constantly seek innovative ways of improving, challenging and exploring ways we can inspire
• We achieve this by listening, seeking feedback and having the courage to challenge the status quo
• By doing this we contribute to the success and legacy of our business