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Operations-Technology (Transformation) Specialist

Agency: Inland Revenue Authority of Singapore
Job no.: 525457
Work type: Permanent/Contract
Location: Singapore
Categories:InfoComm, Technology, New Media Communications, Engineering, Others

Our Mission:
• Act as an agent of the Government and provide service in administering, assessing, collecting and enforcing payment of taxes
• Advise the Government and represent Singapore internationally on matters relating to taxation

Be Transformational.

Make your mark. Create an impact.

At IRAS, we partner you to deliver quality tax services and foster a competitive tax environment for our nation's social and economic growth. By leveraging digital capabilities as part of a future-ready team, your opportunities keep expanding.

As an Operations - Technology (Transformation) Specialist, you will be involved in key initiatives involving process redesign, experimenting with new technology or digital tools and driving digitalisation or other transformation projects.  You will partner relevant (internal and external) stakeholders to drive strategy and execution of such projects to achieve operational excellence.

Depending on your inclinations, you will manage digital/IT and process review initiatives.  This can be whole-of-IRAS projects and/or initiatives pertaining enhancing taxpayer experiences e.g. advancing seamless tax filing to benefit more companies, which involves on-boarding software developers, as well as bigger accounting firms to consume our APIs.  Another example would pertain to the development of automated risk assessment, in collaboration with accounting firms and companies, harnessing structured corporate data.

Passion for transformation and digital changes is a must.

Competencies/skills needed :

a) Background in Information Technology or related fields (i.e Accounting)

b) Ops-Tech: Use-case identification, management and application of technology and digital tools to improve work processes and ensure customer-centricity.  Digital project management.  Must be comfortable working in an agile manner.

c) Systems thinking: Ability to review processes and consider opportunity areas from an end-to-end perspective.

d) Analytical decision making: Ability to identify and assess pertinent external developments, and/or service, compliance or performance trends across various areas of work, with a view of enhancing organisation efficiency and stakeholder satisfaction.  Ability to manage trade-offs and to track and monitor success measurements.

e) Stakeholder management: Ability to communicate and manage various stakeholders to achieve win-win outcomes.


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