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Manager / Assistant Manager (Agency Business Consulting) - Contract

Agency: Central Provident Fund Board
Job no.: 529625
Work type: Contract
Location: Singapore
Categories:Administration Support, Others

The Central Provident Fund (CPF) is a social security savings scheme jointly supported by employees, employers and the Government. Its basic purpose is to help CPF members meet primary needs like shelter, food, clothing and health services in their old age or when they are no longer able to work. Benefits offered are to help meet one or more needs of the CPF Member in his retirement. They include withdrawals by the Member for retirement, permanent disablement, home ownership and health care. The amounts available depend on how much the Member has saved in the CPF.

The CPF Board are trustees for the CPF savings of Members. We aim to provide CPF Members, in a cost-effective manner, the widest range of quality services possible. We seek also to help employers pay CPF contributions promptly and correctly in as efficient and convenient a way as possible. Where we can, we make our assets and services available to help meet Singapore's social and economic objectives, thereby improving the quality of life of all Singaporeans and CPF Members.

Manager / Assistant Manager (Agency Business Consulting) - Contract

As trustee of the nation’s retirement savings, the Central Provident Fund (CPF) Board helps 3.8 million CPF members save for their retirement, healthcare and housing needs. Every CPF Ambassador plays a vital role in helping Singaporeans save for a secure retirement. So long as you have the passion and commitment to serve the public, you will find your niche in our big family. 

For the benefit of citizens and employers, the Agency Services Group implements and administers schemes, such as GST Voucher, Workfare Income Supplement, on behalf of various Government agencies. The work is diverse and dynamic, giving officers the opportunity to collaborate with various government agencies and stakeholders to enhance the lives of Singaporeans from all walks of life. This is the job for you if you enjoy challenges and want to make a difference to the lives of Singaporeans beyond the CPF system. 

(Seniority of appointment will be commensurate with relevant work experience.)

Job Responsibilities

  • Support Agency Transformation strategy workstreams (as assigned) transforming the CPF-Agency Business from service provider to Whole-of-Government (WOG)’s implementation strategic partner
  • Implement initiatives and programmes across multiple schemes to optimise process management and resource allocation    
  • Conduct research and environmental scans to identify emerging opportunities and technologies that can be adopted for schemes operational efficiency
  • Support strategy formulation, reviews and execution to continuously enhance agency business’s ability to respond and implement agency schemes effectively on behalf of the Government
  • Support engagements with schemes' Principals on strategic and tactical issues

Additional Job Responsibilities (on assignment or attachment basis)

  • Administer agency schemes to ensure effective planning and implementation of project requirements within timelines
  • Review and streamline work processes for operational efficiency
  • Manage related system enhancements
  • Manage escalated queries related to the schemes from members of the public
  • Liaise with principals (e.g. Ministry of Finance, Ministry of Manpower) on project requirements

Job Requirements

  • Strong analytical and critical thinking skills
  • Strong organisational and project management skills
  • Excellent interpersonal, facilitation, communication and writing skills
  • Resilience and determination to push through the tasks at hand
  • Adaptability and ability to work well independently or in a team

Find out more at CPF Careers page

TRUST. Everything We Stand For.

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