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Executive/Senior Executive, DLS Ops Management

Careers@Gov
Agency: Civil Service College
Job no.: 533601
Work type: Permanent/Contract
Location: Singapore
Categories:Administration Support, InfoComm, Technology, New Media Communications, Others

Civil Service College (CSC) Singapore is a statutory board under the Public Service Division, Prime Minister’s Office. We are the central learning institution for the Singapore Public Service and we play a pivotal role in partnering government ministries and agencies to develop people for a first class public service.

CSC brings together public service officers from diverse backgrounds and provides them opportunities to plug into a service-wide network to exchange views, build shared ethos and perspectives, creating a rich environment for dialogue, knowledge sharing and learning.

Through our programmes and services, CSC aims to build commitment and strategic capacity in governance, leadership, public administration and management for the Singapore Public Service.

Responsibilities

Tenancy Relations

  • Tenant Management of LEARN space
    • Manage a portfolio of customer accounts under the LEARN Tenancy model as well as building customer relations with public sector organizations
    • Serve as the primary interface between the LEARN tenants and CSC’s expanded content services
    • Conduct preliminary needs analyses, and work with internal teams to recommend suitable solutions
    • Collate and analyze customer information, feedback and statistics to identify and manage customers’ training and development needs and expectations
  • Spearhead agency engagement strategies to seek and develop opportunities for collaboration

License Management

 

  • Provide administrative support for LEARN
  • Responsible for full spectrum of CSC courses on LEARN administration including
    • Registration of participants for LEARN courses
    • Updating of Training Administration System
    • Timely invoicing to customers
    • Provide timely billing of participants
    • Manage database system for LEARN licenses
  • Responsible for full spectrum of LEARN account and license management, including but not limited to, the timely creation, removal of accounts and updating of account details
    • Monitor and ensure timely billing for LEARN account subscriptions
    • Compile statistics and conduct data analysis for business performance tracking and decision-making
  • Manage customer-facing communication channels such as emails and phones on queries relating to LEARN and work with corporate units to provide appropriate and timely response and follow ups
  • Ensure timely logging of issues to central system
  • Assist in documenting policy and processes pertaining to LEARN administration

Content Marketing

  • Brand CSC’s digital content products
  • Design, develop publicity plans to promote CSC’s digital learning products and service offerings to the public service
  • Develop and implement content marketing and communications strategies to position CSC’s digital content
  • To create awareness and build strong customer retention through effective publicity interventions
  • Undertake marketing functions such as developing and sending publicity emailers on LEARN content and related publishing matters
  • Drive and/or be involved in one or more of the following portfolios:
    • Social Media Engagement
    • Copywriting and Editing
    • Media Monitoring and Engagement
    • Systems Improvements and Maintenance for LEARN
    • Monitor LEARN courses and feedback to provide insights for the content development stack

Requirements

  • At least 2-4 years of relevant working experience in business development, corporate relations, or sales and marketing
  • Good interpersonal communication skills
  • Customer-oriented and resourceful
  • Good analytical and data preparatory skills 
  • Demonstrate integrity and drive for excellence in work
  • High energy level and commitment as well as ability to deliver quickly
  • Strong business acumen
  • Good understanding of digital business and/or training and development
  • Strong knowledge in web analytics
  • Strong project management skills
  • Possess good project management skills
  • Excellent written and communications skills
  • Out of the box thinker who has a good sense of the latest marketing trends/ approaches
    • Interest in digital development and understanding of user experience design
  • Strong knowledge in marketing analytics and data preparatory skills

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