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Senior Executive, Customer Relations

Careers@Gov
Agency: Civil Service College
Job no.: 534215
Work type: Permanent/Contract
Location: Singapore
Categories:Administration Support, Customer Service

Civil Service College (CSC) Singapore is a statutory board under the Public Service Division, Prime Minister’s Office. We are the central learning institution for the Singapore Public Service and we play a pivotal role in partnering government ministries and agencies to develop people for a first class public service.

CSC brings together public service officers from diverse backgrounds and provides them opportunities to plug into a service-wide network to exchange views, build shared ethos and perspectives, creating a rich environment for dialogue, knowledge sharing and learning.

Through our programmes and services, CSC aims to build commitment and strategic capacity in governance, leadership, public administration and management for the Singapore Public Service.

Job Description

  • Manage a portfolio of customer accounts as well as building customer relations with public sector organizations as key customer groups.
  • Serve as the primary interface between external customer accounts and learning content providers/designers within CSC.
  • Conduct preliminary needs analyses, and work with internal teams to recommend suitable solutions.
  • Collate and analyze customer information, feedback and statistics to identify and manage customers’ training and development needs and expectations.
  • Promote and secure customers’ buy-in of CSC products and service offerings, as well as seek and develop opportunities for collaborations.

 

Job Requirements

  • At least 1 year of relevant working experience in business development, corporate relations, or sales and marketing; Human resource training and development background, and/or public sector working experience would be an advantage.
  • Good interpersonal skills
  • Customer-oriented and resourceful
  • Good analytical and communication skills - data analytics and visualization skills are an added advantage;
  • Ability to work collaboratively within CSC and with external partners
  • Demonstrate integrity and drive for excellence in work

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