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L&D Specialist (Service and Operations Management)

Agency: Civil Service College
Job no.: 534283
Work type: Permanent/Contract
Location: Singapore
Categories:InfoComm, Technology, New Media Communications, Research and Analysis, Training and Development

Civil Service College (CSC) Singapore is a statutory board under the Public Service Division, Prime Minister’s Office. We are the central learning institution for the Singapore Public Service and we play a pivotal role in partnering government ministries and agencies to develop people for a first class public service.

CSC brings together public service officers from diverse backgrounds and provides them opportunities to plug into a service-wide network to exchange views, build shared ethos and perspectives, creating a rich environment for dialogue, knowledge sharing and learning.

Through our programmes and services, CSC aims to build commitment and strategic capacity in governance, leadership, public administration and management for the Singapore Public Service.

Job Description

  • Provide learning solutions for the service and operations management community (e.g., identify learning needs, design curriculum, develop and evaluate learning interventions) based on the Service and Enforcement Competency Framework and Training Roadmap.
  • Develop digital learning strategy and objects to meet learning needs of participants.
  • Provide consultancy services to Public Sector agencies in the area of Service and Enforcement. Some activities include organising and facilitating focus group discussions, designing surveys / questionnaires and conducting interviews to identify capability needs from public sector agencies, synthesising and presenting findings to stakeholders.
  • Engage in cross-team design thinking projects with Public Sector agencies
  • Integrate research into course content and curriculum.
  • Work with subject matter experts, partners and team researchers to shape the course content, curriculum and learning outcomes.
  • Assess and monitor the impact and effectiveness of learning solutions at the individual learner and/or organisation level.
  • Contribute to market intelligence gathering and research in innovative and impactful learning methodologies to keep programmes current and relevant to learners


Job Requirements

  • Experience in digital learning, digital platforms, learning needs analysis and design of learning interventions/programmes. Fresh graduates with passion in Learning and Development are welcome to apply.
  • Innovative in experimenting with new ways of learning.
  • Have good planning, analytical and communication skills.
  • Possess professionalism and confidence in dealing with people at all levels.
  • Able to work collaboratively within CSC and with external partners.
  • Demonstrate integrity and drive for excellence in work.
  • Passionate about Service and Enforcement domains and/or Learning and Development.

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