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Manager / Assistant Manager (Social Assistance), SDCD/SPSG

Agency: Ministry of Social and Family Development
Job no.: 534492
Work type: Permanent/Contract
Location: Singapore
Categories:Social and Community Development

“We are Professionals with Passion for People”

The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together.

We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families.

A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!

The Social Policy and Services Group (SPSG) oversees all policy, planning and delivery of social services for low-income and vulnerable families, including persons with disabilities. The Service Delivery and Co-ordination Division (SDCD) under SPSG overseas direct operations including the Social Service Offices, centralised schemes and service management of regional services. You will be part of a dynamic team tasked to support the Social Service Offices.



As Manager/Assistant Manager (Social Assistance), your main role is to provide case management services to low-income clients who have multiple needs and to ensure that they receive seamless, holistic and effective assistance. You will assess their eligibility for ComCare schemes, process their applications and disburse approved financial assistance.

As part of the process, you will be expected to engage social/ community service agencies and government agencies to provide referral services to help your clients. Depending on the pattern of demand for social assistance services, you may be deployed to Social Service Offices on short term stints to help meet surges in demand. You may also be expected to concurrently provide administrative and corporate support to the team.


Competencies Required

To meet the challenges of this role, you should possess:

Functional/Technical Competencies

  • Tertiary qualifications preferably in Social Work, Sociology or Psychology
  • At least 1 year of relevant working experience in the social service sector

 Generic Competencies

  • Passion for serving our needy clients
  • Empathy towards clients’ needs
  • Proactive, assertive yet tactful
  • Possess creative problem-solving skills and resourceful
  • Resilient and a team player

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