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Section Manager, Payroll & Claims (1 year contract)

Agency: Vital
Job no.: 551006
Work type: Contract
Location: Singapore
Categories:Administration Support, Human Resources

Vital Shared Services is a department under the Ministry of Finance (MOF) and is the fruition of the public sector’s efforts to aggregate common services within the public sector to leverage economies of scale, improve efficiency and effectiveness. We bring together selected human resource and finance processing activities of government agencies. Such functions include paying salaries and benefits, processing staff claims, making payments to suppliers, etc. By pooling together such functions, Vital Shared Services aims to bring costs down and achieve greater efficiency through economies of scale, standardization and streamlining of procedures. Government agencies served by the Vital Shared Services will enjoy lower costs over time.

Vital Shared Services also presents an opportunity for HR and finance staff to upgrade and apply their skills on a broader scale and adopt a customer-oriented culture. Instead of being seen as backroom support services, these staff will now be at the front end, focusing on providing value-added services to participating government agencies. Our Officers face a challenging business environment, where they will participate in streamlining and improving processes. Our Passion is change -where we embrace the opportunities change can bring.

Our Vision: A World Class Shared Services Partner. A Vital Catalyst for Change.

Our Mission: We deliver quality shared services solutions and create value as a trusted partner.

Our Values: Passion for Excellence, Professionalism with Integrity, Caring Team, Catalyst for Change

To find out more about Vital Shared Services, please visit

The Section Manager, Payroll and Claims leads a team of Senior Executives and Executives in handling payroll and claims processing for client government agencies.


  • Manage operations and put in place good systems support and procedures to ensure prompt and accurate payment of salaries/allowances in accordance to payroll timeline.
  • Ensure compliance with the relevant operating procedures, existing rules and regulations, while maintaining the stipulated service standards.
  • Provide advice and make decision on complicated payroll cases, and ensure confidentiality of payroll data is safeguarded.
  • Ensure audit observations are promptly investigated and responded within the stipulated timeline.
  • Ensure satisfactory response is given to customers' enquiries within the stipulated service standards.
  • Conduct business process streamlining and re-engineering for work efficiency and customers' satisfaction.
  • Provide competent leadership. Coach and mentor a team of Senior Executives and Executives.
  • Lead and involve in WOG and inter-agency Projects.
  • Carry out any other duties assigned by the Assistant Directors, Deputy Director and Director efficiently and promptly.


  1. At least 2 years of working experience in Payroll with supervisory experience.
  2. Good knowledge in Payroll administration and systems.
  3. Good leadership and interpersonal skills.
  4. Strong communication skills.
  5. Independent and able to work effectively in a team.
  6. Good analytical, organisational and planning skills.
  7. Experience in process improvements preferred.

We regret to inform that only shortlisted candidates will be notified.

Applications close:

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