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Senior Manager / Manager, Safe Travel Office - Contract

Careers@Gov
Agency: Ministry of Manpower
Job no.: 551136
Work type: Contract
Location: Singapore
Categories:Administration Support, Research and Analysis, Customer Service

The Ministry of Manpower (MOM) aims to develop a productive workforce and progressive workplaces, for Singaporeans to have better jobs and a secure retirement. In a rapidly changing global economic landscape, Singapore’s workforce and workplace practices have to remain adaptable. MOM’s policies help enhance the workforce’s profile, promote lifelong employability and income security for Singaporeans, as well as foster excellent working environments that are fair and safe. As an MOM officer, you will get to work in a range of exciting areas to help the Ministry attain its goals, including manpower policy, industrial relations, workplace safety and foreign employment regulation. MOM is committed to creating an inclusive employee experience for all.

Responsibilities

  • Process applications appeals and enquiries to ensure service standards are met.
  • Liaise with government agencies on cross-cutting issues
  • Perform data analytics to draw relevant insights for policy and operation improvements
  • Identify possible issues and recommend solutions to improve user experience and operational efficiency

 

Requirements

  • Tertiary qualification in any field of study
  • Experience in customer service, operations management and data processing is advantageous, but not required
  • Possess good verbal and written communication skills
  • Good team player
  • Proactive to in problem solving and adaptable in dealing with different situations
  • Motivated to serve the public and stakeholders, and contribute to Singapore’s future

 

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