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Senior / L&D Specialist, Service Delivery

Apply now Agency: Civil Service College
Job no.: 551443
Work type: Full-time
Location: Singapore
Categories: Education, Research and Analysis, Training and Development

Job Description:

  • Provide learning solutions for the service community (e.g. identify learning needs, design curriculum, develop and evaluate learning interventions) based on the Service and Enforcement Competency Framework and Training Roadmap.
  • Provide Service Management and Operations consultancy services to Public Sector agencies. Some activities include organising and facilitating focus group discussions, designing surveys / questionnaires and conducting interviews to identify capability needs from public sector agencies.
  • Integrate research into course content and curriculum.
  • Work with subject matter experts, partners and team researchers to shape the course content, curriculum and learning outcomes.
  • Assess and monitor the impact and effectiveness of learning solutions at the individual learner and/or organisation level.
  • Contribute to market intelligence gathering and research in innovative and impactful learning methodologies to keep programmes current and relevant to learners

Job Requirements:

  • Degree with at least 2 years of relevant working experience in Service Management, Enforcement and/or Learning and Development. Fresh graduates with keen interest in Learning and Development are welcome to apply.
  • Experience in learning needs analysis and design of learning interventions/programmes via digital platforms would be an added advantage.
  • Have good planning, analytical and communication skills.
  • Possess professionalism and confidence in dealing with people at all levels.
  • Qualifications in Learning and Development (ACTA qualifications would be an advantage).
  • Able to work collaboratively within CSC and with external partners.
  • Demonstrate integrity and drive for excellence in work.

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