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Senior Manager/Manager, Levy Rebate Administration Team (Work Pass Division) - Contract

Careers@Gov
Agency: Ministry of Manpower
Job no.: 551644
Work type: Permanent/Contract
Location: Singapore
Categories:Administration Support, Policy Formulation

The Ministry of Manpower (MOM) aims to develop a productive workforce and progressive workplaces, for Singaporeans to have better jobs and a secure retirement. In a rapidly changing global economic landscape, Singapore’s workforce and workplace practices have to remain adaptable. MOM’s policies help enhance the workforce’s profile, promote lifelong employability and income security for Singaporeans, as well as foster excellent working environments that are fair and safe. As an MOM officer, you will get to work in a range of exciting areas to help the Ministry attain its goals, including manpower policy, industrial relations, workplace safety and foreign employment regulation. MOM is committed to creating an inclusive employee experience for all.

Purpose:

You will oversee the administration of the support measures to help employers, including levy rebates and waivers.

Responsibilities:

  • Plan and implement workflows and processes, with the use of relevant data and technology, to support the administration of support schemes to meet policy objectives
  • Review and recommend enhancements to policies, operational processes and customer communications
  • Evaluate appeals that do not fall within policy parameters and provide expert advisory on support schemes
  • Plan and implement appropriate compliance controls and audits
  • Supervise and coach a small team of officers in daily operations including handling appeals and enquiries (for Senior Manager)

Requirements: 

  • Possess tertiary qualifications in any field of study
  • At least 3 years of relevant work experience (for Senior Manager)
  • Excellent verbal and written communication skills
  • Strong analytical skills and comfortable with figures
  • Good MS Excel skills
  • Knowledge of data analytics, Robotic Processing Automation (UiPath) or programming skills is advantageous, but not required
  • Resourceful and enjoy working in a fast-paced environment
  • Motivated to serve the public and stakeholders, and contribute to Singapore’s future

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