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Assistant Director/Senior Manager (Retirement Withdrawals) – Contract

Agency: Central Provident Fund Board
Job no.: 553391
Work type: Contract
Location: Singapore

The Central Provident Fund (CPF) is a social security savings scheme jointly supported by employees, employers and the Government. Its basic purpose is to help CPF members meet primary needs like shelter, food, clothing and health services in their old age or when they are no longer able to work. Benefits offered are to help meet one or more needs of the CPF Member in his retirement. They include withdrawals by the Member for retirement, permanent disablement, home ownership and health care. The amounts available depend on how much the Member has saved in the CPF.

The CPF Board are trustees for the CPF savings of Members. We aim to provide CPF Members, in a cost-effective manner, the widest range of quality services possible. We seek also to help employers pay CPF contributions promptly and correctly in as efficient and convenient a way as possible. Where we can, we make our assets and services available to help meet Singapore's social and economic objectives, thereby improving the quality of life of all Singaporeans and CPF Members.

As trustee of the nation’s retirement savings, the Central Provident Fund (CPF) Board helps 4 million CPF members save for their retirement, healthcare and housing needs. Every CPF Ambassador plays a vital role in helping Singaporeans save for a secure retirement. So long as you have the passion and commitment to serve the public, you will find your niche in our big family.


CPF members can use their CPF savings to buy a house, take care of their healthcare needs and save up for their retirement income for their golden years via the various schemes offered.  If you are meticulous, a systematic thinker and derive satisfaction from helping others, you will fit right into this job.

Job Responsibilities

  • Lead a team in managing the operations for CPF payout eligibility age withdrawals such as to ensure prompt processing of members’ applications, and review/implement policies and processes related to retirement withdrawals to ensure relevance and efficiency
  • Lead system enhancements to streamline processes and give effect to policy changes
  • Guide the team to manage members’ correspondences and handle complex cases
  • Provide guidance to team and monitor team’s performance in meeting key indicators

Required Attributes

•           8-10 years’ working experience, with minimum 5 years’ experience in leading a team

•           Self-driven and resourceful, with a strong commitment to driving service and operational excellence

•           Embrace challenges with a positive work attitude, and thrives in a dynamic environment

•           Strong analytical, written and verbal communication skills

•           Demonstrate strong leadership abilities to guide team members towards common goals and ensure projects are in line with organizational goals and legislation


Find out more at CPF Careers page

TRUST. Everything We Stand For.

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