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Senior Manager / Manager (Retirement Withdrawals Department) - Contract

Agency: Central Provident Fund Board
Job no.: 553392
Work type: Contract
Location: Singapore
Categories:Administration Support

The Central Provident Fund (CPF) is a social security savings scheme jointly supported by employees, employers and the Government. Its basic purpose is to help CPF members meet primary needs like shelter, food, clothing and health services in their old age or when they are no longer able to work. Benefits offered are to help meet one or more needs of the CPF Member in his retirement. They include withdrawals by the Member for retirement, permanent disablement, home ownership and health care. The amounts available depend on how much the Member has saved in the CPF.

The CPF Board are trustees for the CPF savings of Members. We aim to provide CPF Members, in a cost-effective manner, the widest range of quality services possible. We seek also to help employers pay CPF contributions promptly and correctly in as efficient and convenient a way as possible. Where we can, we make our assets and services available to help meet Singapore's social and economic objectives, thereby improving the quality of life of all Singaporeans and CPF Members.

As trustee of the nation’s retirement savings, the Central Provident Fund (CPF) Board helps 4 million CPF members save for their retirement, healthcare and housing needs. Every CPF Ambassador plays a vital role in helping Singaporeans save for a secure retirement. So long as you have the passion and commitment to serve the public, you will find your niche in our big family.


CPF members can use their CPF savings to buy a house, take care of their healthcare needs and save up for their retirement income for their golden years via the various schemes offered.  If you are meticulous, a systematic thinker and derive satisfaction from helping others, you will fit right into this job.

Job Responsibilities

·                Manage the day-to-day operations and matters relating to retirement withdrawals

·                Review and enhance business processes and systems - for better customer experience and policy outcomes, and increased operational efficiencies and effectiveness

·                Review and enhance scheme policies, systems and processes for better customer experience and increased operational efficiency

·                Provide advisory on application process and communicate policy rationale to CPF members and key stakeholders

·                Work with internal departments and other government agencies in implementing policies and delivering customer service

Required Attributes

•               Self-motivated to learn and innovate in a fast changing environment

•               Embrace challenges with a positive attitude, and a strong commitment to service excellence

•               Strong interpersonal skills, and a good team player who is able to value add in a group as well as individually

•               Strong mathematical, analytical, written and verbal communication skills



Find out more at CPF Careers page

TRUST. Everything We Stand For.

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