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Senior Manager/Manager (Retirement Savings) - Contract

Careers@Gov
Agency: Central Provident Fund Board
Job no.: 553395
Work type: Contract
Location: Singapore
Categories:Administration Support

The Central Provident Fund (CPF) is a social security savings scheme jointly supported by employees, employers and the Government. Its basic purpose is to help CPF members meet primary needs like shelter, food, clothing and health services in their old age or when they are no longer able to work. Benefits offered are to help meet one or more needs of the CPF Member in his retirement. They include withdrawals by the Member for retirement, permanent disablement, home ownership and health care. The amounts available depend on how much the Member has saved in the CPF.

The CPF Board are trustees for the CPF savings of Members. We aim to provide CPF Members, in a cost-effective manner, the widest range of quality services possible. We seek also to help employers pay CPF contributions promptly and correctly in as efficient and convenient a way as possible. Where we can, we make our assets and services available to help meet Singapore's social and economic objectives, thereby improving the quality of life of all Singaporeans and CPF Members.

As trustee of the nation’s retirement savings, the Central Provident Fund (CPF) Board helps 4 million CPF members save for their retirement, healthcare and housing needs. Every CPF Ambassador plays a vital role in helping Singaporeans save for a secure retirement. So long as you have the passion and commitment to serve the public, you will find your niche in our big family.

CPF members can use their CPF savings to buy a house, take care of their healthcare needs and save up for their retirement income for their golden years via the various schemes offered.  If you are meticulous, a systematic thinker and derive satisfaction from helping others, you will fit right into this job.

Job Responsibilities

  • Lead a team in managing the daily operations and matters relating to the topping up of CPF retirement savings
  • Review and enhance scheme policies, IT systems and processes for better customer experience and increased operational efficiency
  • Manage targeted outreach programmes to enable the public to better understand and benefit from the scheme
  • Collaborate with internal departments, government agencies and external partners in implementing policies, service enhancements and outreach programmes  
  • Handle members' enquiries and correspondences

Required Attributes

  • Self-driven and resourceful, with a strong commitment to service excellence
  • Embrace challenges with a positive work attitude
  • Strong analytical, written and verbal communication skills
  • Able to work independently, or with a team, demonstrating strong interpersonal, leadership and organisational skills
  • Has or ability to pick-up basic knowledge to execute targeted outreach programmes and adopt a data-based approach in business decisions    

TRUST. Everything We Stand For.

 

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